FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. How is pricing determined for your cleaning services? Our pricing is based on the size of the space, the type of cleaning needed, and the level of detail required. For example: A standard cleaning for a small home will cost less than a deep cleaning or move-out service. 2. Are there any hidden fees or extra charges? No, we believe in clear and upfront pricing. The price we provide during your quote is final unless you request additional services beyond the initial agreement. 3. Do you charge extra for supplies or equipment? No, all cleaning supplies and equipment are included in our pricing. We use high-quality, safe, and eco-friendly products to deliver the best results at no additional cost. 4. How can I get a quote for my cleaning needs? Simply reach out to us here on Thumbtack or contact us directly. We’ll ask a few questions about your space and cleaning preferences, and provide a free, personalized quote within minutes.
- What is your typical process for working with a new customer?
We make the process simple, professional, and stress-free: 1.Initial Contact & Quote: You reach out to us with your cleaning needs, and we gather details about your space (size, type of cleaning, specific requests). We provide a free, no-obligation quote tailored to your needs. 2.Scheduling: Once the quote is approved, we schedule a date and time that works best for you. We’re flexible and happy to accommodate your schedule. 3.Cleaning Day: On the scheduled day, we arrive on time, fully equipped with high-quality supplies and equipment. We perform the agreed-upon cleaning service with great attention to detail, ensuring everything meets your expectations. 4.Final Walkthrough & Feedback: After completing the cleaning, we invite you to do a quick walkthrough to ensure you’re satisfied. Your feedback is very important to us, and we’ll make sure everything meets your standards. 5.Ongoing Service (Optional): If you’re happy with our work, we can discuss setting up recurring cleaning services to keep your space spotless and fresh on a regular basis.
- What education and/or training do you have that relates to your work?
I have 3 years of hands-on experience in the professional cleaning industry, working with both residential and commercial clients. During this time, I developed skills in deep cleaning techniques, sanitation standards, and the use of high-quality, eco-friendly cleaning products. As the owner of a fully insured and registered cleaning business, I understand the importance of delivering consistent, high-quality results for my customers.