FAQs
- What is your typical process for working with a new customer?
1. Initial Inquiry Respond promptly to the customer’s inquiry. Ask about their specific needs, such as the size and model of the TV, type of wall (drywall, brick, concrete, etc.), and if they have a mounting bracket or need recommendations. 2. Site Assessment (Optional) If necessary, schedule a quick site visit or request photos of the installation area to identify potential challenges (e.g., wall strength, cable management needs). 3. Provide a Quote Share a clear quote based on the TV size, mounting type, and any additional services (e.g., hiding cables, providing a mount). Include details like estimated time and any extra costs for materials. 4. Schedule the Appointment Confirm the date and time for installation at the customer’s convenience. Provide a checklist (e.g., ensure the TV and mount are ready if they’re providing them). 5. Installation Arrive on time with all necessary tools and equipment. Discuss the placement one more time with the customer to confirm height and positioning. Securely mount the TV, ensuring proper alignment, safety, and cable management. 6. Testing & Customer Approval Test the setup, ensuring the TV is secure and operational. Walk the customer through the installation, answer questions, and confirm satisfaction. 7. Clean-Up Leave the space clean and tidy, removing debris and unused packaging. 8. Follow-Up Provide instructions for use or maintenance if needed. Offer support for adjustments or future services.