Iceberg Aire Heating and Cooling, LLC

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Zip code

Building height

Property type

Duct and vent issues

Introduction

We are your local Veteran owned HVAC company. Providing excellent Quality service at an affordable price. We run a 24/7 Emergency Service for all your heating and cooling needs! Call us today

Overview

Hired 83 times

4 employees

8 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, Square cash app, Venmo, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2019

2018

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Very good 4.6

37 reviews

5

89%

4

3%

3

0%

2

0%

1

8%

Read reviews that mention:

Daniel E.

Oct 30, 2023

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Hired on Thumbtack

Summary Al Calderon (owner?) from Iceberg Aire Heating and Cooling, LLC replaced the wrong AC duct in our house and attempted to cover it up by “repairing” the one we asked him to replace. He left trash in the attic, on the floor in our house, in our garage, and the driveway. When asked, he argued incessantly, didn’t want to hear anything we had to say, and refused to acknowledge the “repair” work he did on the duct he was supposed to replace. The job still needs to be completed and we will have to contract someone reputable to perform the work from scratch. Background We reached out to Iceberg Air on Monday, Oct 27th, and asked that they come to repair our damaged and sweating/condensating flex duct. The duct had been damaged by wildlife and had multiple holes in the bottom of it that were causing a buildup of water in the lowest point, which was also damaged, and the water was dripping out of the hole, through our insulation, and into the drywall. We told them the size of the duct, and the length of the duct and asked that they come out to our residence with the intent to complete the work the same day. Below are the issues we encountered upon their arrival and inspection of their work. Issue #1 – Wasn’t prepared to do the work When the AC technician (Al Calderon) arrived, he asked if we had any supplies to do the work despite knowing exactly what was needed to complete it. To be clear, he didn’t have the duct, tape, mastic, spray adhesive, zip ties, or even the tool to fasten the zip ties. After telling me that the supplies I had acquired were too subpar for the work, he went to a local supply shop to get the supplies and tools he needed. One exception to this is he decided not to buy mastic from the supply shop, instead of the subpar adhesive I had obtained – then felt obligated to share how bad it was when he had to use it. Issue #2 Workspace cleanup Everywhere he was, he left a mess. In the attic, he not only didn’t put back any insulation he moved, he left trash everywhere he worked. In the house, when repairing the duct we asked to be replaced, he dropped insulation all over the floor and the workspace of another contractor who was visibly upset that he didn’t clean it up. In our garage and driveway, he left misc trash and duct the incorrect flex duct he erroneously replaced. Issue #3 Replaced the wrong duct The technician (Al Calderon) replaced the wrong duct in the attic, one that was not leaking and upon multiple inspections seems fine; see pictures below. We showed him the duct from inside the house (hole cut in ceiling) that has water buildup in it, duct tape wrapped all around it and had multiple holes from a rat all along the bottom. This area was at least 5-7’ away from the junction box and couldn’t be a patch job because of the overall condition of the duct and the fact it was holding water and mold in the insulation. Issue #4 Lying After he replaced the wrong duct (pictures below), he went back and removed all the patch tape (pictures below) off the correct one, put new tape on it, put mastic all over it to patch it up.. in effect, acknowledging the fact he replaced the wrong duct. He left all this torn tape in the attic next to this and put so much mastic on the damaged duct (instead of replacing it), that it fell all over our floor and took 20 minutes to clean up. When asked, he said "it wasn't me"- that patched this duct, but if I noticed, it wasn't leaking any more.. guess it was the AC ferry.

Details: Repair • Attic • Ground floor • House

Central Air Conditioning Repair or Maintenance

Andrea F.

Aug 23, 2023

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Hired on Thumbtack

The technicians solved the problem quickly and professionally with a short notice.

Details: Repair • Unit won't turn on or off • Garage • Outside • House

Central Air Conditioning Repair or Maintenance

Sharon G.

Oct 23, 2022

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Hired on Thumbtack

He was scheduled to come to my home today, and he never showed up, not even a phone call to tell me he wasn’t coming. I sent him a few messages to see if he was still coming, and he never responded. Horrible to treat customers. This was bad business.

Details: Repair • Closet • Ground floor • House

Iceberg Aire Heating and Cooling, LLC's reply

Ma’am We showed up to your home today and we flushed your drain line. We believe this review was made in error as service was provided. If you have any questions please let me know. Thank you.

Central Air Conditioning Repair or Maintenance

Junito I.

Aug 4, 2022

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Hired on Thumbtack

Professional and equipped with the supply’s needed to repair the air conditioner. I am extremely thankful for the quick response!

Details: Repair • Attic • Outside • House

Central Air Conditioning Repair or Maintenance

Roger B.

Aug 4, 2022

·

Hired on Thumbtack

Details: Repair • House

Thermostat Installation or Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
$69 New Customer Special for a tune up/ maintenance $69 Service/ Diagnostic Call locally New installations- Pls call for accurate Quote Duct repair or changeout- Pls call for accurate Quote
What is your typical process for working with a new customer?
We generally require some information from our customers in order to meet their needs and give them an accurate low cost quote. If its an emergency repair we normally ask the customer to call us to see if we can walk them through a solution or if not, to try to diagnose the issue. If we cant help our customers over the phone, we schedule to come out and diagnose and fix the problem. For new system quotes we need the tonnage of the system or we can come out and give a free quote after viewing the job.
What education and/or training do you have that relates to your work?
We have 15+ years of Air Conditioning Service in the community. We are EPA Certified and hold NCCER certifications.

Iceberg Aire Heating and Cooling, LLC

FAQs

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