FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Many homeowners want to know exactly what it will cost to repair a swimming pool, but the exact amount can vary depending on a variety of factors ranging from the type of pool, its size, and the severity of the problem that needs to be fixed. For this particular reason, I prefer traveling to the customer's location so I can visualize what I am going to be working with.
- What is your typical process for working with a new customer?
1. Initial consultation: Meet with the customer to discuss their pool needs and goals. Ask questions to understand their budget, timeline, and provide information on different pool equipment, materials, and maintenance requirements. 2. Design and estimate: Based on the customer's needs and preferences, create a design and estimate for the pool project. Provide a breakdown of costs. 3. Contract and scheduling: Once the customer approves the estimate, provide a an outline of the scope of work, payment terms, and project timeline. Set a start date for the project and provide a schedule of when work will be done. 4. Construction or equipment modification or installs: Begin the process, keeping the customer informed of progress and any changes to the timeline or design. Provide regular updates on the project's status and address any concerns or questions the customer may have. 5. Completion and final inspection: Once the pool project is completed, perform a final inspection to ensure that everything is working properly and meets the customer's expectations. Provide any warranties or guarantees that come with the project. 6. Follow-up: Follow up with the customer after completion to ensure that they are satisfied and answer any questions they may have.
- What education and/or training do you have that relates to your work?
As a licensed Pool / SPA Contractor I am required by the State of Florida to complete 14 hours of continuing education every two years. I am dealer / warranty service center and yearly trained to install, repair and work with all of the top pool manufacturers Pentair, Hayward, Jandy, AutoPilot and AquaCal equipment.