FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Many homeowners want a clear idea of pool repair costs, but prices vary based on the pool type, size, and the severity of the issue. That’s why I prefer to visit your location first to assess the situation accurately.
- What is your typical process for working with a new customer?
1. Consultation: Meet with the customer to discuss their pool needs, budget, and timeline, and share information on pool equipment and maintenance. 2. Design & Estimate: Create a design and detailed cost estimate based on the customer's preferences. 3. Contract & Scheduling: Once the estimate is approved, outline the scope of work, payment terms, and project timeline, then set a start date. 4. Installation: Begin the project and keep the customer updated on progress and any changes. 5. Completion & Inspection: Perform a final inspection to ensure everything meets expectations and provide any applicable warranties. 6. Follow-Up: Contact the customer after completion to ensure satisfaction and answer any questions.
- What education and/or training do you have that relates to your work?
As a Florida licensed pool/spa contractor, I complete 15 hours of continuing education every two years. I'm also a dealer and warranty service center, and I'm trained annually to install, repair, and work with top brands like Jandy, Hayward, Pentair, AutoPilot, and AquaCal.