FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent. We offer various discounts for regular customers and special deals for new clients. Additional fees may apply for services outside standard conditions or for the use of specialized cleaning products. We always inform customers of any extra costs in advance to ensure clarity and avoid misunderstandings.
- What is your typical process for working with a new customer?
My typical process for working with a new customer consists of the following steps: 1. **Introduction**: I study the needs and expectations of the customer, listen to their requests and questions. 2. **Planning**: Together with the customer, I determine the goals, tasks, and deadlines for the work. 3. **Strategy Development**: I develop an individual action plan that will best meet the customer's needs. 4. **Implementation**: I carry out the work according to the agreed plan, maintaining constant communication with the customer. 5. **Feedback**: I receive feedback from the customer and make the necessary adjustments. 6. **Project Completion**: I check the completion of all tasks and the achievement of the set goals, and deliver the results to the customer. This process helps ensure high-quality work and satisfaction of the customer's needs.
- What education and/or training do you have that relates to your work?
Our team members have undergone extensive training in professional cleaning techniques and safety protocols. Many of them have certifications in specialized cleaning services and attend regular workshops to stay updated with the latest industry standards and eco-friendly practices. This ensures that we provide the highest quality service for your home.