FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward. After diagnosing the issue, we provide an upfront estimate, and once the price is set, it won’t change—even if additional problems are discovered during the repair. The cost depends on the complexity of the issue and any necessary parts, but we ensure that there are no hidden fees or surprises. For new customers, we offer a $25 discount on the first service, and veterans and seniors receive a $50 discount. Our goal is to provide high-quality service at a fair and fixed price
- What is your typical process for working with a new customer?
When working with a new customer, our process is simple and designed for efficiency. The customer provides a brief description of the issue, their address, and a convenient time for the service. We confirm the appointment and arrive as scheduled to diagnose the problem. To ensure a quick resolution, I carry a large selection of parts with me, so I'm often able to fix the appliance on the first visit. After diagnosing the issue, I provide a clear explanation and a transparent estimate. With the customer’s approval, I immediately proceed with the repair. My goal is to minimize downtime and ensure customer satisfaction with fast, reliable service.
- What education and/or training do you have that relates to your work?
I have extensive hands-on experience in repairing both local and premium international appliance brands. I specialize in well-known American brands such as Whirlpool, Maytag, GE, Frigidaire, and Kenmore, ensuring top-quality service for commonly used appliances in households across the U.S. In addition, I have a unique advantage with premium European brands like Miele and Bosch. While many local technicians tend to avoid these brands due to their complexity, I have in-depth knowledge and expertise in servicing them, which allows me to confidently handle even the most advanced appliances.