FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Estimates are free. The estimates will be provided after an on-site consultation with details of area to be painted (included/excluded), paint being used, and other items. The price given will be inclusive in the quote. If there is additional work requested, after the job begins, a price will be given for the change and approved by the customer prior to beginning the change work order.
- What is your typical process for working with a new customer?
The process begins with the initial contact. We will ask a few simple questions and set a time for an estimate. A representative will come and measure out the areas being painted and provide a detailed quote within 1 business day. Most quotes will be proved on site. If the quote is accepted, we will call to set-up start date within 2 days of accepting the quote. The crew and project manager will arrive at the designated time, on the first day, to go over the project with you and discuss any requests that the customer may have. The project manager will be checking in throughout the project, as well as providing their contact information, should the customer have any questions or concerns. Once the project is complete, the customer and project manager will walk through the project to ensure satisfaction. After the final walk through has been completed and our customer is completely satisfied we then collect payment for all work performed.
- What education and/or training do you have that relates to your work?
The owner has been involved in the painting industry for over 10 years. He has experience in residential, commercial, new construction, and property maintenance. He has a strong Sherwin Williams background.