FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, with no hidden fees. We offer discounts for first-time customers, repeat clients, and bundled services. Currently, we have a 20% discount on deep cleaning. All estimates include labor, supplies, and taxes. Final pricing is based on the scope of work, but we ensure you get great value for exceptional quality.
- What is your typical process for working with a new customer?
Our process for working with a new customer is straightforward and designed to ensure satisfaction: 1. Initial Contact: We discuss your cleaning needs, property details, and specific requests. 2. Estimate: Based on your requirements, we provide a clear and detailed estimate. 3. Scheduling: We work with you to set a convenient date and time for the cleaning. 4. Service: Our team arrives on time, fully equipped, and completes the job according to our high standards. 5. Quality Check: After cleaning, we review the work to ensure everything meets your expectations. 6. Feedback: We value your feedback to continue improving our services. We aim to provide a seamless, stress-free experience while delivering exceptional results.
- What education and/or training do you have that relates to your work?
Our team has extensive training in professional cleaning techniques, including deep cleaning, upholstery care, and carpet cleaning. We stay updated on the latest industry standards and eco-friendly practices. Additionally, we specialize in preparing Airbnb properties to meet guest expectations. Our experience ensures top-quality results tailored to each client’s needs.