FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We quote per job, not an hourly rate, which will include the estimated time to complete the job including any materials, equipment, or disposal fees that may be applicable. Reduced rates can apply for ongoing maintenance, and those would be based on a per customer basis.
- What is your typical process for working with a new customer?
Our process for working with new customers includes, but not in any specific order, as some aspects may or may not be applicable. Initial Consultation: Discuss your needs and preferences. Assess your property to understand the scope of work. Service Agreement: Provide a detailed proposal outlining services, pricing, and terms. Review and sign a service agreement or contract. Scheduling: Set up a timeline for services to be performed. Schedule any necessary follow-up visits or maintenance. Introduction to the Team: Introduce you to the team members who will be working on your property. Provide contact information for future communication. Pre-Service Checklist: Review specific requests and expectations. Confirm any special instructions (e.g., access points, pets). Service Execution: Carry out the agreed-upon services, ensuring quality and safety standards. Communicate during the service if any adjustments are needed. Post-Service Follow-Up: Conduct a walkthrough to ensure satisfaction. Gather feedback and address any concerns. Ongoing Maintenance Plan: Discuss future maintenance schedules and services. Provide educational resources or tips to maintain your garden or home. Regular Check-ins: Establish a routine for check-ins to assess satisfaction and adjust services as needed.
- What education and/or training do you have that relates to your work?
Matt brings a strong background in business management, ensuring that our operations run smoothly and efficiently. With his keen understanding of market dynamics and client needs, Matt is committed to delivering exceptional service guarantees that every property is presented at its best, ready to impress potential buyers. Micah has a robust background in construction and entrepreneurship, His hands-on experience in the construction industry allows him to implement innovative solutions that enhance outdoor spaces. Micah’s entrepreneurial spirit drives him to create aesthetically pleasing environments that add value to every property.