FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing at My PC Staff is transparent and competitive. We offer affordable rates for computer repairs, maintenance, and technical support services. Each service is priced based on the scope of work required. We always aim to provide value and ensure customer satisfaction, and we are upfront with any potential costs before starting the job
- What is your typical process for working with a new customer?
At My PC Staff, our process for working with a new customer begins with an initial consultation where we listen to the customer's needs. We then provide a detailed assessment of any issues affecting their devices, either remotely or on-site, depending on the situation. Next, we provide a clear and transparent cost estimate before proceeding with any work. Once approved, we carry out the repair or maintenance, ensuring everything is functioning properly upon completion. We strive to provide excellent customer service throughout the entire process.
- What education and/or training do you have that relates to your work?
At My PC Staff, we have extensive experience in device support, with over 15 years of training and practice in computer repair, networking, and system maintenance. We have also worked with various organizations and businesses, which has allowed us to develop advanced skills and knowledge in troubleshooting technology. Our technicians are trained to provide professional and efficient service, whether remotely or on-site