FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing policy considers the square footage of the house and the level of dirtiness to determine the rate, with the frequency of cleaning also impacting pricing. A 30% cancellation fee is applied for last-minute cancellations, and we request a 24-hour notice for any cancellations to allocate the slot to another customer effectively.
- What is your typical process for working with a new customer?
When meeting a new customer, our initial step is to communicate the values of my company and then to listen attentively to understand their specific requirements. This enables me to provide a customized service that meets their individual needs effectively.
- What education and/or training do you have that relates to your work?
Cleanliness has always held great importance in my family. My mother consistently maintained a clean, comfortable, and welcoming home for me and my brother. Her dedication inspired me, making cleanliness a source of personal satisfaction. It is truly fulfilling to offer clients a clean and cozy environment. To effectively manage the business, I pursued a master’s degree in management to expand my understanding of business management tools, people management, and customer satisfaction.