Stunning Cleaning

Hi Sarah, Thank you for sharing your feedback with us. You mentioned that you chose our service based on our reviews. We truly value all the reviews we receive, as they reflect the hard work and dedication we put into our services. When we arrived at your house, we were faced with a challenging cleaning – clothes scattered, hidden trash under the beds, grease buildup in the showers, and a cluttered kitchen with dishes. I called you at that moment to assure that we would do our best to deliver great results within the agreed budget and timeframe. Despite the tough task, we put in every effort to provide a thorough cleaning service. However, addressing all the corners of your house as we do in our deep cleanings would have required much more time than we had agreed upon. If we had known the full extent of the cleaning needed, we would have allocated more hours of work and adjusted the rate accordingly to meet your specific requirements. Typically, customers inform us in advance if they need extra assistance with tasks like picking up items, managing a large amount of dishes, emptying a full fridge to be able to clean it, or dealing with long-term dirt buildup in the showers. This allows us to adjust the cleaning time and rate accordingly. The dust in the picture you attached was not left behind by my team. Your husband double-checked all the surfaces before my team left, and he had no complaints. We waited until he confirmed that everything was satisfactory before leaving, as we always do. You had kids at home, and the pictures were taken after my team left. I'm sorry you were not present to inspect it yourself. I also want to clarify that I offered your husband a $50 discount as a goodwill gesture to address any dissatisfaction. My intention is not to profit from dissatisfied customers. I prioritize delivering exceptional service and being fairly compensated for the work provided. You have paid $300 for three hours and thirty minutes of uninterrupted service provided by a team of two ladies, not the initial $350 estimated. This is equivalent to seven hours of cleaning. We are dedicated to providing top-notch service to all our clients, and we strived to achieve excellence in your home within the agreed-upon time frame and budget for the project. Sincerely, Cassiana Oliveira Stunning Cleaning