FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should receive an upfront, itemized estimate that includes all costs for labor, materials, and permits, with any additional fees clearly explained. Be aware of potential extra charges for disposal, travel, or emergency services, and ask about available discounts, such as seasonal promotions or manufacturer rebates. We do offer financing, inquire about terms, and ensure you understand warranty coverage and any service guarantees.
- What is your typical process for working with a new customer?
Step 1: Initial Consultation Step 2: Site Assessment Step 3: Proposal and Estimate Step 4: Agreement and Scheduling Step 5: Installation/Service Step 6: Follow-Up
- What advice would you give a customer looking to hire a provider in your area of work?
When hiring an HVAC provider in Southwest Florida, consider the following advice: 1. Research and Reviews: Look for reputable companies with positive customer reviews and ask for referrals from friends or family. 2. Verify Credentials: Ensure the contractor is licensed and insured in Florida. 3. Get Multiple Quotes: Obtain at least three detailed estimates to compare services and prices. 4. Check Experience: Choose a provider familiar with the local climate and specific HVAC needs. 5. Ask About Maintenance: Inquire about maintenance plans and warranties for both equipment and labor. 6. Trust Your Instincts: Select a contractor you feel comfortable with and who communicates well. Following these steps can help ensure you find a reliable HVAC provider.