FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Please see our rates section of our webpage or call us for any questions regarding rates.
- What is your typical process for working with a new customer?
Our Typical Process for Working with a New Customer At Insight Investigative Group, LLC, we believe that each case is unique and requires a personalized approach. That’s why we start every new client relationship with a free consultation. This initial conversation allows us to understand your situation, discuss your goals, and determine how our services can best address your needs. Once we have a clear understanding of the scope of the investigation, we will provide you with a detailed service agreement outlining the steps we will take, the expected timeline, and a transparent breakdown of costs. Before beginning the investigation, we require a deposit, which will be applied toward the total cost of the services. Throughout the entire process, we maintain open communication, providing regular updates on the progress of your case. Our goal is to ensure you are informed, confident, and satisfied with the direction of the investigation every step of the way.
- What education and/or training do you have that relates to your work?
Here’s a response for the “What education and/or training do you have that relates to your work?” section: At Insight Investigative Group, LLC, our team is composed of highly trained professionals with diverse backgrounds. Our investigators are fully licensed in the state of Florida and bring a wealth of experience across various fields. This includes military investigative training, providing a deep understanding of strategic and methodical approaches to complex cases. We also have paralegal expertise, ensuring that our work aligns with legal standards and practices, which is crucial when handling cases involving litigation, fraud, or insurance claims. Additionally, our team benefits from specialized training in cybersecurity and digital forensics, with one of our key investigators having spent over a decade working on cyber-related attacks as a contractor for the Department of Defense (DoD). This unique blend of experience, combined with continuous education and certifications, ensures that we stay ahead of industry standards and deliver exceptional results to our clients.