FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don't charge a fee for estimates and make every effort to work with customers' budgets. Our pricing depends mainly on the condition of the area to be treated and the size/square footage but can also include factors such as furnished vs not furnished. We also offer financing through Wisetack - subject to credit approval.
- What is your typical process for working with a new customer?
We start with an evaluation appointment where an experienced technician analyzes the area to be treated and provides a free estimate. Customers also get access to our customer portal where they can view and approve estimates, make payments, and request additional work. At the end of every job, a customer care specialist follows-up to ensure that expectations have been properly met or exceeded. Customer feedback is vital to our ongoing commitment to provide excellent service.
- What types of customers have you worked with?
We have worked with residential and commercial customers including yachts and well-known 5-star hotels.