Dr. Kool Air Conditioning & Refrigeration, LLC

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Introduction

At Dr. Kool Air Conditioning & Refrigeration, we provide each one of our customers, commercial and residential, with nothing short of an excellent AC service experience. We recognize first-hand just how crucial having a functional home AC unit is, especially during the hot and humid summers of Southwest Florida. Our team of professional heating, ventilation, and air conditioning (HVAC) technicians does it all when it comes to air conditioning repair, replacement, maintenance, and installation.

Overview

Serves Bonita Springs, FL

Background checked

16 employees

12 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Featured Projects

5 photos

Reviews

Great 4.7

89 reviews

5

91%

4

1%

3

0%

2

2%

1

6%

Read reviews that mention:

Thumbtack Customer

1 month ago

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From Google

Id highly recommend this co for their punctuality and efficiency. They recently replaced my old AC unit. Very happy about their work and annual service ..

Dr. Kool Air Conditioning & Refrigeration, LLC's reply

Thank you so much for your kind words and recommendation! We're thrilled to hear you're happy with your new AC unit and our annual service. Punctuality and efficiency are important to us, and we're glad that we could meet your expectations. If you ever need anything else, feel free to reach out. We're here to help keep your home comfortable!

Thumbtack Customer

Jan 2, 2025

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From Google

Dr. Kool AC is the real deal! They helped my mom replace her air conditioner, and their professionalism blew us away. Mark and Jen, the owners, are phenomenal people who truly care about their customers. They were honest, didnt try to upsell us on anything we didnt need, and made the whole process stress-free. If you want reliable, trustworthy service, this is the team to call!

Dr. Kool Air Conditioning & Refrigeration, LLC's reply

Thank you so much for your wonderful feedback! We’re thrilled to hear that we could provide your mom with a stress-free experience when replacing her air conditioner. Mark and Jen take pride in delivering honest, reliable service, and it’s great to know that you felt they truly cared about your family’s needs. We appreciate your trust and look forward to helping you again whenever you need us!

Thumbtack Customer

Dec 4, 2024

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From Google

After having a few service calls on our older unit, we finally had Dr. Kool come out to replace it. All technicians were knowledgeable, communicative, thorough, polite, and on time. We appreciated the multiple estimates giving us a choice, and the customer service is excellent. Highly recommend this locally owned company!

Dr. Kool Air Conditioning & Refrigeration, LLC's reply

Thank you for your wonderful review! We’re so glad we could assist you with replacing your older unit and that our team met your expectations with their knowledge, communication, and professionalism. Offering multiple estimates is just one of the ways we strive to provide options that fit your needs. We truly appreciate your kind words and your support for our locally owned business. Thank you for choosing Dr. Kool, and we’re here whenever you need us!

Thumbtack Customer

Nov 24, 2024

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From Google

Top notch customer service and quality products. Locally owned. This company does a lot for the community. Trust the doctor

Dr. Kool Air Conditioning & Refrigeration, LLC's reply

Thank you so much for your thoughtful review! We’re honored to be recognized for our customer service, quality products, and commitment to the community. Being locally owned allows us to build strong relationships with amazing customers like you, and your trust means the world to us. If you ever need anything, you know you can always count on the DR.

Thumbtack Customer

Oct 14, 2024

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From Google

Our air conditioner wasn't working after Hurricane Milton. Reached out to Dr. Kool and spoke to Skylar. She provided fast excellent service. Most importantly, she got a technician to my door in about 2 hours. Isael Torres was our technician. He went above and beyond the call of duty to get us up and running again. If you're thinking about calling another HVAC company - DON'T! Thank you, DR. KOOL!

Dr. Kool Air Conditioning & Refrigeration, LLC's reply

"Thank you so much for sharing your story with us! We’re so glad Skylar could assist you quickly and that Isael was able to get your air conditioner up and running after Hurricane Milton. We know how crucial it is to have reliable cooling, especially after a storm, and we’re thrilled to have been there for you. Your recommendation means the world to our team here at Dr. Kool Air Conditioning. If you ever need anything in the future, just give us a call – we’ll be ready to help!"

Credentials

Background Check

Jennifer Maner

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair, transparent, and upfront. The price we quote is the price you pay—no hidden fees or surprises.
What is your typical process for working with a new customer?
We welcome new customers and prioritize their comfort and satisfaction. Our process begins with actively listening to their concerns, followed by a thorough assessment. We believe in educating our customers about their options, ensuring they make informed decisions to achieve the best possible results for their home’s comfort and efficiency.
What education and/or training do you have that relates to your work?
Our technicians receive ongoing training to ensure the highest level of service and expertise. They are guided by our experienced owner and management team, with regular weekly training sessions focused on company policies, procedures, and industry best practices. This commitment to continuous education ensures our team stays up to date with the latest HVAC technologies and customer service standards.

Dr. Kool Air Conditioning & Refrigeration, LLC

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