FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Gadget Medics, we believe in honest, transparent pricing with no hidden fees or surprises. Before any work begins, we provide a clear, upfront quote so you know exactly what you're paying for. We offer free diagnostics on most devices, giving you the opportunity to make an informed decision without any upfront cost. If we can’t fix your issue, you don’t pay — it’s that simple. Our rates are competitive and designed to deliver high-quality service and parts at a fair price. We also offer flat-rate pricing on many common repairs like screen replacements, battery swaps, and virus removal, so you know what to expect before we start. Repeat customers and referrals benefit from our loyalty pricing. We never charge extra for basic consultations or most rush jobs. At the end of the day, we treat your money with the same respect we treat your devices — with care, clarity, and fairness.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is simple, clear, and designed to make you feel confident every step of the way: First, we start with a conversation — whether you walk into our shop, call us, or reach out online. We’ll listen carefully to understand your issue or need, ask a few questions, and schedule a time (if needed) for diagnostics. Once we’ve assessed the problem, we’ll provide a clear, honest quote with no pressure and no hidden fees. If you approve, we move forward with the repair or service using high-quality parts and proven methods. We’ll keep you updated throughout the process and let you know right away if anything changes. Once the job is complete, we’ll test everything thoroughly before returning your device. When you pick it up (or we drop it off), we’ll walk you through what was done and offer tips to help you avoid similar issues in the future. You’ll also get a warranty on parts and labor for peace of mind. Finally, we check in to make sure everything is still working great, and we’re always here if you need support down the line. From start to finish, it’s all about clear communication, quality work, and a smooth, stress-free experience.
- What education and/or training do you have that relates to your work?
Our team at Gadget Medics brings a strong mix of hands-on experience, technical certifications, and ongoing training to every repair and IT solution we provide. The owner holds an Apple certification, adding a layer of formal expertise to a foundation built on years of real-world problem-solving. We've worked on thousands of devices and systems — from smartphones and laptops to business networks and server setups — and we stay current with the latest technology through ongoing workshops, vendor training, and day-to-day experience. In short, we’ve got both the book smarts and the street smarts to deliver reliable, high-quality tech service you can count on.