FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide our best price upfront with no hidden-fees ever! No coupon gimmicks necessary.
- What is your typical process for working with a new customer?
Our process starts with your first communication with Ellie who will act as your customer-advocate. Ellie will ask all the pertinent information needed to schedule your free consultation/estimate. You will meet with our Estimator who will not try to sell you a roof, but will inform you of the entire roof installation process, explain the shingles and warranties we offer (and why!) while pointing out any special considerations for your roof and how we will incorporate your needs and desires into our proposal. We do not employ hard-selling tactics. In fact, you'll likely be emailed your proposal the next day so that you can take the time needed to fully review our proposal, discover any questions, and feel confident (not pressured!) into choosing MW Roofing to install your new roof (or windows, siding, etc.).
- What education and/or training do you have that relates to your work?
MW Roofing LLC is a 5-STAR Select Shingle Master with Certainteed (top 1% of roofers nationwide!) To receive this accreditation, our crew and Foreman had to pass installation tests (as opposed to some shingle manufacturers who only require a payment to receive accreditation.) MW Roofing LLC also holds a 5-STAR Siding Master with Certainteed, again, earned by requiring our installers to actually pass tests to reach that accreditation.