FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent, tailored to the scope of each project. We provide detailed estimates upfront, ensuring there are no hidden fees. For larger projects, we offer phased payment plans to help with budgeting. We also provide discounts for repeat customers and referrals. Every project is unique, so we encourage potential clients to reach out for a personalized quote based on their specific needs.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to be smooth, transparent, and efficient: Initial Consultation – We start with a conversation to understand your project goals, budget, and timeline. This can be done over the phone, via email, or in person. Site Visit & Assessment – For most projects, we conduct an on-site visit to assess the space, discuss details, and provide expert recommendations. Detailed Estimate – Based on our discussion and assessment, we provide a detailed estimate outlining the scope of work, materials, and pricing. Project Planning & Scheduling – Once the estimate is approved, we finalize the project timeline, secure necessary permits (if applicable), and coordinate logistics. Execution & Communication – Our skilled team begins work, keeping you updated throughout the process. We prioritize quality craftsmanship and efficiency while minimizing disruptions. Final Walkthrough & Completion – After the project is complete, we conduct a final walkthrough to ensure everything meets your expectations. We address any final touch-ups and provide guidance on maintenance if needed. Follow-Up & Support – We stand by our work and are available for any follow-up questions or additional services you may need in the future. We prioritize clear communication and customer satisfaction at every step. Let’s discuss how we can bring your project to life!
- What education and/or training do you have that relates to your work?
Our team brings a strong technical foundation and industry expertise to every project. STEM Education & Advanced Credentials – Our owner has a strong STEM background and holds a terminal degree, providing a deep understanding of structural integrity, materials science, and efficient building methods. Building Science Expertise – We apply principles of building science to ensure energy efficiency, durability, and high-performance construction solutions tailored to each project. Licensed & Certified – We have successfully passed the Maryland Home Improvement Commission (MHIC) exam, demonstrating our knowledge of state regulations, construction standards, and best practices. Permitting & Compliance – We are well-versed in navigating the permitting process, ensuring that all projects meet local codes and regulatory requirements, saving our clients time and avoiding costly delays. Our combination of technical expertise, legal awareness, and real-world construction experience allows us to deliver high-quality, compliant, and long-lasting results.