Mike's Factory Direct

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Hot tub or spa size

Indoors or outdoors

Responds within a day

Introduction

Mike’s Factory Direct is a family owned business that was established in 1999 in beautiful Fairfield County, CT. We come from humble beginnings, starting off with only 100 sq. ft of warehouse space and a pickup truck. Since then we have experienced a tremendous amount of growth with over 12,000 customers to date. We are not in a fancy retail space; in fact, you would probably miss us if you were just driving by. We keep it simple with 7500 sq. ft. of combined showroom & warehouse space, 2 sales people, 2 delivery guys, and 2 service technicians in dedicated service vehicles. Let us know how "we can help you live better"!

Overview

Hired 26 times

Serves Westport, CT

Background checked

License verified

10 employees

25 years in business

Business hours

SunClosedMon9:00 am - 5:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Social media

Facebook, Instagram, Twitter

Featured Projects

156 photos

Crane Job
Hot Tub Moving

Specialties

Project type

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

48 reviews

5

96%

4

2%

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2%

Read reviews that mention:

Steve C.

Mar 25, 2024

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Hired on Thumbtack

My hot tub wasn't heating. I figured the heater was shot and I knew that was a $650 part and would require a diagnostic visit and an install visit since it is a special order part. The Mike's technician came and diagnosed the lack of heat issue as a circulator problem and he had one readily available on his truck and installed it on the spot. And it was only a $325 part. So these guys are not only good diagnosticians, but they are honest. I would highly recommend this company.

Details: Above ground hot tub • Heater not working • Outdoors • Fits 5 to 6 people • Residential • A month ago or longer

Hot Tub and Spa Repair

Thomas D.

Mar 13, 2024

Nothing les than awesome. Had a problem with my two year old Mekena spa. They came, they inspected, they corrected. All under warentee. Simple and easy. Crew was great to work with and Mike was always there orchestrating everything..

Mark L.

Aug 29, 2020

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Hired on Thumbtack

Mike's Factory Direct is handling our service perfectly. All expectations have been met, costs are reasonable, all questions have been answered, Technician has explained any issues that have arose and needed to be addressed. Arrived when they said they would and did what he had to do to get the job done. This was the best Service company I've used or contacted in the years we've owned our spa. Do not go anywhere else you're wasting your time and money!

Details: Above ground hot tub • Water leaking • Indoors • Fits 3 to 4 people • Residential • A month ago or longer

Hot Tub and Spa Repair

Richard L.

Mar 31, 2021

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Hired on Thumbtack

Quick to respond. Gave me reasonable quote for the work. On time and did a great job. Would definitely recommend and use them again.

Details: Above ground hot tub • I have already purchased and just need help with installation • Outdoors • Fits 7 to 8 people • Residential

Hot Tub and Spa Installation

Thumbtack Customer

Jul 21, 2020

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From Google

I wouldnt allow friends or family interested in a hot tub to go anywhere else. Quality hot tubs, wonderful customer service and extremely knowledgeable.

Mike's Factory Direct's reply

Hi Gina - very nice to have you join the Mike's Factory Direct Family:)

Credentials

License

License Type: Home Improvement Contractor (CT)

License verified on 4/1/2024

Background Check

Michael Piazzaroli

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have a nominal trip fee depending on the distance of service call in addition to our labor rate that is pro-rated in 15 minute increments.
What is your typical process for working with a new customer?
We have a few questions first to help qualify the work order, then we send invoice for service call that can be paid on our online payment portal with credit card, apple pay or EFT check. Then work order is dispatched to technician w/our dedicated service vehicles in the field.
What education and/or training do you have that relates to your work?
Established in 1999 we have over 20 years of industry experience including the servicing of over 1,000 hot tub customers in the field, ongoing industry education w/ webinars, manuals, and training videos. Hands on service tech training courses completed at our manufacturer's factory in addition to national & regional industry trade event & conferences.