FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in providing solutions tailored to your needs and budget. Every job is different, so we offer upfront, transparent pricing, allowing you to choose the best option for you. Most repairs are completed in a single visit. Our service call fee is waived when you select and approve a repair solution. This fee simply helps cover the cost of sending a skilled technician to your home with a fully stocked truck, ready to solve your problem quickly and efficiently.
- What is your typical process for working with a new customer?
Our process is simple and hassle-free. First, we gather basic information like your name, address, and details about your garage door needs. We answer any questions you may have and schedule the right appointment for you. We offer two types of appointments: Garage Door Replacement Consultation – We take measurements and photos to prepare a detailed estimate for you. Garage Door Repair – A skilled technician will assess the issue with your garage door or opener and provide multiple repair options to fit your needs and budget. Most repairs are completed in a single visit. Our goal is to make the process smooth, transparent, and tailored to your situation.
- What education and/or training do you have that relates to your work?
We are accredited by the Institute of Door Dealer Education and Accreditation (IDEA), and our technicians are IDEA-certified. In addition to this industry recognition, we provide ongoing in-house training and participate in professional programs focused on garage doors and related trades. This ensures our team stays up to date with the latest techniques, safety standards, and best practices to deliver top-quality service.