FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is simple and transparent: I charge $85 for the first hour of service and $65 for each additional hour. I offer on-site services and am happy to travel to you, making it convenient to resolve your tech issues. For more extensive projects, like hardware repairs or upgrades that need to be done at my shop, I provide project-based pricing. Any parts needed for repairs or upgrades are purchased separately and added to the bill, which may require prepayment.
- What is your typical process for working with a new customer?
I like to keep the process straightforward and stress-free. First, I introduce myself and ask about your technology issue, taking the time to listen carefully to understand your needs. Then, I set up an appointment at a time that works for you. When I visit, I diagnose the problem and explain what needs to be done in clear, easy-to-understand terms. I can often fix the issue on-site, but if the problem requires more extensive work, I’ll take the hardware back to my shop. Once the work is completed, I’ll return your equipment and make sure everything is working perfectly.
- What education and/or training do you have that relates to your work?
I attended Yale University, where I developed a strong foundation in technology and computer science. I’ve also earned multiple certificates in software and hardware systems, giving me the expertise needed to diagnose and repair a wide range of tech issues.