FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I try when practical, to use a base formula that uses the size and type of piano, nature of the move, plus an hourly figure. That said, often the formula isn't the best option. For instance, I'm based in Vernon, CT. If I use strictly the formula to price out a move in Waterbury, the price is going to be pretty high.. However, if the parties involved have a little flexibility with their timeframes, we can often set up a day where we're in a certain part of the state, and everyone saves.
- What is your typical process for working with a new customer?
Once we have the basic details, (type of piano, pick up and delivery towns, stairs, time frame, etc) we can give an accurate quote, and come up with a delivery day/time that works. I strongly believe in good communication, so expect a confirmation call, text or email, the day before. We also like to call when we're about 1/2 hour out, just to give you a heads up. While unexpected traffic, and the occasional need 'go the extra mile' to make sure a move is completed safely, are part of the business, our customers are typically pretty impressed with how accurate our time estimates are. If something does change---you will know as soon as we do. We understand there's nothing more frustrating than standing around wondering when your movers will arrive!
- What education and/or training do you have that relates to your work?
In addition to piano moving, I'm a second generation piano craftsman, specializing in the complete restoration and refinishing of antique pianos. The tools and techniques I use for moving, are often derived from being one of the 'go-to' people for piano repairs.