FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I wouldn't say it's complicated. I write detailed quotes showing EVERYTHING. There are no hidden costs. I am always willing to go over the quote in detail with the client, whether it's face to face or over the phone.
- What education and/or training do you have that relates to your work?
I do attend continuing education courses as the State of Connecticut requires it. I also subscribe to major trade publications like CePro. In addition, I also attend a few webinar trainings per year.
- Describe a recent project you are fond of. How long did it take?
A client of mine complained about the Wi-Fi coverage in his 8000 sq. ft. home. He had a few different "network" companies come out to extend the coverage. When I arrived, I found 8 different networks in the house due to various branded extenders. We came up with a plan and by the time I was finished, it was one unified network, with coverage not only in, but outside the house as well. Download speeds tripled. I don't consider myself a network expert. I know the basics. It's a shame he paid so called "experts" to solve his problem, but he was more than thrilled in the end.