Family Touch Repairs & Diagnostics

Top Pro

$110/service call

Estimated price

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Responds in about 42 min

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Introduction

Family Touch Repairs & Diagnostics "Treating Your Stuff As Our Own" Thank you for visiting this page. Family Touch serves CT and NY for all your needs in regard to major household appliances and repairs. It is our duty to give full effort in diagnosing and trying to repair issues for the customer. **Disclaimer** Our goal is to try our best to make sure you can go back to using your appliance normally. If that isn't possible due to factors such as: age of appliance, very expensive parts needing to be replaced, or sustained improper use; we will let you know before we follow through with further work. In those cases where buying a new appliance is suitable, we will let you know.

Overview

Current Top Pro

Hired 36 times

3 similar jobs done near you

Background checked

1 employee

5 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Square cash app, Venmo, and Zelle.

Social media

Instagram

Specialties

Appliance type

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

40 reviews

5

100%

4

0%

3

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2

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1

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Read reviews that mention:

Diane N.

1 month ago

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Hired on Thumbtack

Brandon arrived on time, diagnosed the issue with my refrigerator, and repaired the damaged piece. He was polite and reasonably priced. I would definitely recommend him!

Details: Refrigerator • Whirlpool • Residential

Appliance Repair or Maintenance

Baji I.

4 weeks ago

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Hired on Thumbtack

It was a pleasure working with Family Touch Repair and Diagnostics. Brandon was punctual, communicative and resolved the issue in a timely manner. I would highly recommend him for future work.

Details: Washer or dryer • Frigidaire • Residential

Appliance Repair or Maintenance

Rob E.

2 weeks ago

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Hired on Thumbtack

An absolute gentlemen with great customer service. I messaged Brendan on a Sunday afternoon for a repair and he made time to visit within hours. One day later, the parts were installed on my dishwasher and all was excellent. Highly recommend. Thank you !

Details: Dishwasher • KitchenAid • Residential

Appliance Repair or Maintenance

Brian R.

Feb 8, 2025

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Hired on Thumbtack

I had a great experience with Family Touch Repairs. Brandon quickly diagnosed and fixed an issue with my dishwasher. Would recommend and hire again!

Details: Dishwasher • Samsung • Residential

Appliance Repair or Maintenance

Jia Y.

Feb 4, 2025

·

Hired on Thumbtack

Very professional and knowledgeable. Thanks for the advice about appliance selection, which is really helpful for our future purchase.

Details: Dishwasher • LG • Residential

Appliance Repair or Maintenance

Credentials

Background Check

Brandon Morrison

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
$110 is the service call fee. There are no additional charges if the issue can be fixed in the initial service call. Also if I spend under 30 mins in the service call, then a portion of the service call is put towards labor during the repairs.
What is your typical process for working with a new customer?
Explaining the fee for the service call, and giving them my initial thoughts on the issue. And as I am breaking the unit down, I am showing them what is wrong.
How did you get started doing this type of work?
Assisting friends and family and i've always enjoyed taking things apart.

Family Touch Repairs & Diagnostics

FAQs

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