FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive and Fair Prices. Special Discounts. Quality Guaranteed. Customized Service. Transparency in Pricing. Positive Feedback from Customers.
- What is your typical process for working with a new customer?
1. First Initial Contact/Consultation. Type of service required (regular cleaning, deep cleaning, post-construction, etc.). Size of the house and number of rooms. Frequency of cleaning (whether it is a one-time or regular cleaning). Preferences regarding cleaning products or specific areas that need extra attention. 2. Evaluation or Budget. Based on the information obtained from the initial consultation, we can provide you with an approximate budget. If necessary, schedule a visit to the client's home to conduct a more detailed assessment of the space and adjust the budget as needed. 3. Confirmation of Details. 4. Performance of the Service 5. Post-Service Review 6. Feedback and Follow-Up 7. Relationship Maintenance
- What education and/or training do you have that relates to your work?
Training in Cleaning Techniques: Teaching efficient cleaning techniques for different surfaces and types of environments (e.g., hardwood floors, carpets, glass, and kitchens). Use of Cleaning Equipment and Products: Training on how to use cleaning equipment and products safely and effectively, ensuring that items in the home are not damaged during cleaning. Deep and Detailed Cleaning: Training in deep cleaning and special care of delicate areas, such as carpets, upholstery and wooden furniture. Occupational Safety: Training on the proper use of chemicals and safety measures to prevent accidents and ensure a safe work environment.