FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We offer upfront quotes with no hidden fees, ensuring you know exactly what to expect. Discounts are available for new customers and on select services. Additionally, we provide special pricing for repeat clients and seasonal promotions. If any parts or additional services are required, we’ll inform you before proceeding to ensure you’re comfortable with the costs. Feel free to reach out for more details or to request a personalized quote!
- What is your typical process for working with a new customer?
1. Initial Contact: The customer reaches out to us via phone, email, or online form. We discuss the issue and gather all necessary details about the equipment and service needed. 2. Scheduling: We arrange a convenient time for a technician to visit the customer’s location. We aim to offer flexible scheduling to meet their needs. 3. Inspection/Diagnosis: Our technician performs a thorough inspection to diagnose the problem. Afterward, we provide a clear explanation of the issue and the required repairs. 4. Quote: We offer a detailed, upfront quote, including labor, parts, and any additional fees. The customer is informed of all costs before any work begins. 5. Approval & Repair: Once the customer approves the quote, we proceed with the repair. We ensure the job is completed efficiently and professionally. 6. Follow-up: After the repair, we check in with the customer to ensure they are satisfied and address any additional questions or concerns. 7. Future Support: We provide ongoing support and offer maintenance tips to help prevent future issues. Repeat customers may also receive discounts on future services. This process ensures a smooth experience and high-quality service from start to finish
- What education and/or training do you have that relates to your work?
Our team is made up of certified HVAC technicians and appliance repair specialists. We have completed industry-standard training programs, including EPA certification for handling refrigerants, and specialized training for various brands and equipment types. Additionally, we stay updated with the latest techniques and technologies through ongoing professional development and manufacturer-specific training. This ensures that we can diagnose and repair issues efficiently and in compliance with industry regulations.