Daniela’s Cleaning service

I have always strived to address and resolve any issues that arise. It was never my intention to make anyone feel a certain way, as you mentioned about appearing cold-hearted. Regarding the situation with Karina, when you noted that the floor wasn’t mopped, I provided pictures showing the floor was wet, keeping in mind that we must be cautious with water on laminated floors. It seemed that the focus was more on raising a complaint rather than finding a solution. I have consistently worked to resolve concerns, regardless of the effort required, to ensure satisfaction. However, it felt as though the resolution was not acknowledged, as you mentioned not wanting her there even when she was at the door. If I truly didn’t care, I wouldn’t have been there at midnight to address the issue. I have reached a point where I feel it is enough. If one of your clients in transportation were to say the car is dirty, even though you know it was cleaned, would you take them to the car wash with you, or would you clean it in front of them? This is the approach we have tried. It is my decision not to work for someone else anymore, and I appreciate your understanding. When we started, I did my best, but I also mentioned how busy I am. Karina does not wish to return because she felt you were very rude to her, and she is a very kind person. Natalia listened to all your points patiently. However, it seems that the focus was more on complaining rather than resolving issues. You seemed surprised on Sunday because you didn’t expect me to be cleaning. I believe that no matter how challenging guests may be, they have never left sheets and towels inside the bathroom tub. Thank you for understanding my perspective, I also have pictures how the place was but the app don’t let me share , at day the bed we don’t had the enough things to make the bed how she make the bed ? Without linen and comforter wet?