FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Setpoint Refrigeration LLC, we believe in honest and transparent pricing. You’ll always know the cost upfront, and we never exceed our quoted price. Our rates are fair and competitive, reflecting the quality and reliability of our work. We also offer special pricing and priority service for locally owned businesses in Hartford and surrounding areas. There are no hidden fees—just straightforward, honest service. We’re happy to discuss your project in detail to provide an accurate estimate tailored to your needs.
- What is your typical process for working with a new customer?
We start with a conversation to understand your needs, followed by an on-site assessment to provide a clear, upfront quote. Once approved, we schedule the work at your convenience and complete it with professionalism and attention to detail. Afterward, we follow up to ensure your satisfaction. 1. Initial Contact: We’ll start with a conversation to understand your needs and concerns. Whether it’s a repair, installation, or maintenance, we’ll listen carefully and ask the right questions to assess your situation. 2. On-Site Assessment: For most projects, we’ll schedule an on-site visit to evaluate your system and provide a detailed, accurate estimate. This step allows us to tailor our solutions specifically to your needs. 3. Transparent Quote: We’ll provide a clear, upfront quote with no hidden fees. We’ll also explain the process and answer any questions you may have. 4. Scheduling the Work: Once you’re ready, we’ll schedule the service at a time that’s convenient for you. We prioritize punctuality and communication, so you’ll always know what to expect. 5. Quality Service: Our team will complete the work efficiently and professionally, with attention to detail and a commitment to quality. 6. Follow-Up: After the job is done, we’ll follow up to ensure everything is working perfectly and that you’re satisfied with our service.
- What education and/or training do you have that relates to your work?
The owner has over 25 years of experience in residential and commercial HVAC/R service, with formal training in HVAC/R technology from Baran Institute of Technology (now Lincoln Tech). He has served as a service manager for a large commercial HVAC/R company and as an HVAC/R instructor at Lincoln Tech. We are A2L certified and an EnergizeCT registered heat pump installer, ensuring top-tier expertise and professionalism.