FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing paired with the BEST value. We don't cut any corners and always go above and beyond to deliver excellence for all our customers.
- What is your typical process for working with a new customer?
At Hammerhead Roofing, we pride ourselves on delivering top-notch service and ensuring our customers have a seamless experience from start to finish. Here's our typical process for working with a new customer: 1. Initial Consultation: We start by scheduling a free consultation, where we discuss your roofing needs, concerns, and goals. This allows us to understand your specific situation and answer any questions you may have. 2. Inspection & Assessment: One of our experienced professionals will visit your property to conduct a thorough inspection of your roof. We’ll identify any issues and provide a detailed assessment, including photos and notes, so you can see exactly what we see. 3. Customized Proposal: Based on our findings, we’ll create a tailored proposal that outlines the scope of work, material options, timelines, and pricing. We use high-quality materials like Owens Corning shingles to ensure durability and style. 4. Agreement & Scheduling: Once you approve the proposal, we’ll finalize the details and schedule your project. We prioritize clear communication so you know exactly what to expect throughout the process. 5. Professional Installation: Our skilled crews will handle the installation with precision and efficiency. We emphasize job cleanliness, safety, and adherence to best practices, ensuring a smooth and hassle-free experience. 6. Quality Assurance: After the installation, our project manager will conduct a final walkthrough to ensure everything meets our high standards and your expectations. We’ll address any questions or concerns you may have at this stage. 7. Follow-Up Support: We don’t just disappear after the job is done. Our team is always available for support, whether it’s answering questions, handling warranty inquiries, or assisting with any future roofing needs. We’re committed to making the roofing process stress-free while delivering exceptional results. At Hammerhead Roofing, you can trust us to protect your home with the highest level of care and professionalism.
- What education and/or training do you have that relates to your work?
At Hammerhead Roofing, our team brings a wealth of knowledge and hands-on experience to every project. While formal education plays a role, much of our expertise comes from industry-specific training and years of practical application. Here's how our education and training relate to our work: 1. Certifications & Specialized Training: Our team undergoes regular training on the latest roofing techniques, safety protocols, and product applications. This includes certifications from leading manufacturers like Owens Corning, ensuring we’re well-versed in using their materials to deliver top-quality results. 2. On-the-Job Experience: With years of experience in roofing, our team has encountered and resolved a wide variety of challenges. This hands-on expertise allows us to approach each project with confidence and skill. 3. Safety & Compliance Training: Safety is a top priority at Hammerhead Roofing. All team members are trained in OSHA guidelines, fall protection, and the proper use of equipment to ensure a safe work environment for both our crew and customers. 4. Customer Service Skills: We invest in ongoing training to enhance our team’s communication and customer service skills. This ensures we provide clear, transparent, and respectful interactions throughout the project. Our combination of formal training, certifications, and real-world experience enables us to deliver exceptional workmanship and outstanding service to every customer. At Hammerhead Roofing, we don’t just build roofs—we build trust.