FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure is designed to accommodate the specific needs of each property, taking into account the square footage, the amount of time required for cleaning, and the frequency of service. We offer competitive rates that reflect the scope of work involved. Additionally, we provide special discounted pricing for recurring services, whether you choose weekly, bi-weekly, or monthly cleanings. This structured approach ensures transparency and allows us to tailor our services to fit your budget while maintaining the highest standards of cleanliness.
- What is your typical process for working with a new customer?
When working with a new customer, our typical process begins with scheduling a call or a FaceTime session to gather all necessary details about the cleaning job. This initial conversation allows us to understand your specific needs and expectations. If necessary, we then schedule an on-site visit to better assess the area and provide a more accurate estimate. This visit helps us address any particular concerns in person and finalize the details to ensure our service meets your expectations fully. Throughout this process, we prioritize listening to you to capture every detail and address any concerns you may have. This approach helps us tailor our services effectively to meet your specific requirements.
- What education and/or training do you have that relates to your work?
Our team brings many years of hands-on experience in housekeeping, which forms the foundation of our expertise. We continually educate ourselves through online resources, including videos and tutorials, on how to effectively use cleaning products and new materials. This ongoing education ensures that we stay up-to-date with the latest cleaning techniques and industry standards. Our commitment to learning and improving allows us to provide high-quality and efficient cleaning services tailored to the modern needs of our customers.