FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing varies depending on the scope of work, specifically: - If customer will dropoff screen(s) to our shop in Bristol or if they need on-site uninstallation/measurements and re-installation services. If on-site, pricing will be dictated by the town and how many screens. - Will screen(s) be re-screened, manufactured, or both? - Any add-on mesh to be used? (Pet Screen, Ultravue, No-See-Um, Aluminum, Sun Screen) - Size of the screens. - If screened-in patio: are the screens held in by wood & staples, spline groove, or removable panels?
- What is your typical process for working with a new customer?
When a customer calls us looking for screen repairs our process is simple: we ask the customer some questions over the phone to best determine the scope of work. Then we will have an estimate ready for the customer. After the customer agrees to our estimate, the customer will either drop off existing screens to our shop in Bristol, or we will come out on-site depending on what was agreed to over the phone. If the customer wants to dropoff to our shop in Bristol, we will set an appointment with them to ensure one of our team members will be there to best assist them. If on-site, we will go out to give a quote. Once the quote is agreed to, we will take any existing screens with us to be repaired at our shop. If any screens are missing we will take the measurements to make them. Then at a later date we will re-install the screens for our customer so they don't have to touch their window to get new screens!
- What education and/or training do you have that relates to your work?
While there is no formal schooling for window/door screen repairs, we do have on-the-field experience of 5+ years. We have learned the best practices, hardware to use, installation/uninstallation techniques, screening techniques, and more with this experience. We are also a member of a screen group to share best practices with each other to continue learning our craft!