FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Flat rate service fees to help keep your costs down and allows us to help more people who can't afford an expensive hourly IT Support provider.
- What is your typical process for working with a new customer?
Establishing the issues that need to be resolved, identifying any known causes, clarifying any unknown elements, and then troubleshooting and resolving the problems.
- What types of customers have you worked with?
Complex virus removal, full computer optimization, monthly computer tuneups for every computer in an office, data backup, cloud powered antivirus protection, system repair, error recovery, system protection, household computer maintenance, optimization for the web, surfing history erasing, website design and build, software key recovery, windows key recovery, software repair, software install, software uninstall, cloud backup, video file format conversion, image resize and format conversion, computer theft protection, computer theft recovery assistance, printer issues, network issues, non-profit issues, non-profit website design, non-profit tech support, and more!