FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Clarks Mechanical we have straightforward out-the-door pricing. You will receive an upfront cost to have the entire job completed from start to finish and once agreed upon that price will not change. This means that you do not have to worry about us getting halfway through the job and saying, "We need more money" to complete this project! We are upfront, fair, and honest with our pricing, warranties, and guarantees. You will always receive several options to accomplish your project goals, this is to ensure we are meeting every budget, every situation, and every time constraint that our clients may have.
- What is your typical process for working with a new customer?
At Clarks Mechanical we pride ourselves on communication. A typical appointment looks like this: 1. We will contact you to confirm your project details along with a time frame that works for you - You will then receive text communication with all booking details, technician details, and GPS arrival tracking along with a short biography of who will be coming to your home (when they dispatch.) 2. A certified, licensed, and background-checked technician will arrive at your home, complete a full diagnostic at a pre-determined price, and provide you with an incredibly detailed report that will include videos and pictures of the issues found along with troubleshooting steps. 3. You will be provided with several options to fix your issue and prevent the issue from occurring again. 4. If you decide you would like to move forward with the agreed-upon work, we can most likely complete the job the same day depending on parts availability or what is actually needed to get you back up and running. 5. If you are getting an install completed, we will set up a time and day for a team to come back and complete the installation, we will also bring everything up to code during the installation, pull all the proper permits, and schedule an inspector from the city to come check our work. 6. At this point your job will be completed with the highest of standards and care and you are now a Clarks Maintenance Member :) We will maintain all equipment for a minimum of one year and we will set up your next visit to make sure your new system is in good hands.
- What education and/or training do you have that relates to your work?
We are a family-owned and operated business that prides ourselves on communication, thoroughness, and doing the job right; the first time! We have handpicked and recruited the best of the best technicians, comfort advisors, and installers from around the Nation. Our team has been built from the ground up with 5 core values always on our mind: 1) Respect: Treat others the way you want to be treated. 2) Integrity: Put honesty, accountability and ethics first and always. 3) Innovation: Constantly seek to develop, improve and sustainably grow. 4) Excellence: Deliver on the merits of products and services, with urgency and flawless execution. 5) Seek to “do it right” the first time.