FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Base Rate: I usually have a base rate that can be an hourly or a flat fee, depending on the type of job. The rate is determined based on the complexity of the work, required skill level, and duration. 2. Material Costs: If the job requires additional materials, these costs are either included in the estimate or charged separately. I always aim to use high-quality materials while keeping the customer's budget in mind. 3. Minimum Charge: For very small jobs, there might be a minimum charge, which covers the cost of time and transportation. 4. Estimates and Quotations: Before starting the work, I provide a detailed estimate or quotation. This includes a breakdown of labor and material costs, and it gives the customer a clear understanding of what to expect. 5. Discounts: I may offer discounts for repeat customers, seniors, or for larger projects that require multiple days of work. 6. Travel Fees: For jobs outside of my standard service area, there might be an additional charge to cover travel expenses. 7. Emergency or Rush Service: If the job requires immediate attention or is outside of normal business hours, there may be an additional fee for emergency or rush services. 8. Payment Terms: I discuss payment terms upfront. This could be payment upon completion for smaller jobs or a deposit with subsequent payments for larger projects. 9. Change Orders: If the project scope changes after the work begins, I provide an updated estimate. Additional charges may apply for extra work not included in the original estimate. 10. Cancellation Policy: I inform customers about the cancellation policy. If a job is cancelled last minute, there might be a fee to cover lost time and preparation costs.
- What is your typical process for working with a new customer?
1. Initial Contact: The process usually starts with the initial inquiry, which could be through a phone call, email, or a website contact form. I ensure prompt and professional responses to set a positive tone for our interaction. 2. Understanding Customer Needs: I ask detailed questions to understand the customer's specific needs, preferences, and the scope of the project. This helps in assessing the work and providing accurate information. 3. Site Inspection: If necessary, I schedule a site visit to evaluate the project first-hand. This allows me to get a better understanding of the work required and identify any potential challenges. 4. Providing an Estimate: Based on the information gathered, I provide a detailed estimate that includes the cost of labor and materials, and an estimated timeline for completion. Transparency in pricing is crucial to build trust. 5. Scheduling the Work: Once the estimate is approved, we agree on a schedule that is convenient for the customer. I make sure to communicate any flexibility or constraints in my schedule. 6. Preparation and Planning: I plan the project carefully, ensuring that all necessary tools and materials are ready. If there are any preparations needed from the customer's side (like clearing the area), I communicate this in advance. 7. Executing the Work: During the project, I focus on delivering high-quality workmanship while respecting the customer's property and privacy. I keep the customer informed about the progress. 8. Communication: I maintain open lines of communication throughout the project, keeping the customer updated and addressing any concerns promptly. 9. Final Walk-Through and Feedback: Upon completion of the work, I do a final walk-through with the customer to ensure their satisfaction. I encourage feedback and address any follow-up concerns or adjustments. 10. After-Service Support: I inform the customer about any necessary aftercare and offer support for any future needs or concerns they might have. 11. Building Long-Term Relationships: My goal is not just to complete a single job, but to establish a long-term relationship with the customer. I let them know they can rely on me for future handyman services.
- What education and/or training do you have that relates to your work?
I studied 'Industrial and Civil Construction' for eight years, and then I worked as an estimating engineer for 13 years at various organizations. These organizations were involved in constructing residential buildings, oil refineries, and pipeline systems