FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Clear labor and parts costs. 2. Service call fee for assessments. 3. Competitive labor rates. 4. Transparent parts costs. 5. Communication of additional charges. 6. Potential discounts for loyal or bundled repairs. 7. Warranty on labor and parts for customer satisfaction.
- What is your typical process for working with a new customer?
My typical process with a new appliance repair customer involves: 1. Initial contact and issue assessment. 2. Scheduling a convenient appointment. 3. On-site diagnosis and explanation of the repair process. 4. Customer authorization for repairs. 5. Efficient repair with quality parts. 6. Testing and demonstration of the fixed appliance. 7. Payment and invoicing. 8. Follow-up support and feedback.
- What education and/or training do you have that relates to your work?
I completed a 3-month program at a School of Appliance Repair, which provided comprehensive training in appliance diagnostics, repair techniques, and safety protocols. This education equipped me with the knowledge and skills necessary to excel in the field of appliance repair.