FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use the national flat rate guide so that your price is the same no matter how fast or slow your technician is.
- What is your typical process for working with a new customer?
When we first contact a new customer we set them up in our system with the service address and separate billing information as needed. Our standard process is to find a day that works for you and the business day before we contact you with a narrow 2 hour window of arrival. When we arrive we diagnose and give you a complete cost for repairs. If you decide not to have the work done we only charge the service call. All payments are expected at the time of service unless a business account is set up.
- What education and/or training do you have that relates to your work?
All of our technicians are factory certified and EPA certified when necessary. Most of the skills needed are developed through years of work experience and guidance from the other technicians and factory technical support we have access to through most manufacturers. We have the necessary skill, experience and resources to work on all of your home appliances.