FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe every project is unique and there is no one size fits all solution. For this reason, we schedule a meeting at your home to go through the project in depth with you to ensure you are getting exactly what you are looking for. We are happy to break out individual elements so you can decide what is best for you depending on your budget. You'll also have the opportunity to take advantage of specific discounts depending on the season and scheduling
- What is your typical process for working with a new customer?
First we will schedule an estimate appointment with you. Then, we will meet you at your home or project, spend time getting to know you and your needs. After we have a painted picture of what your looking for we will take measurements of the areas discussed, and write up an estimate with multiple options to choose from. After you decide to schedule with Ace, we will ask for a deposit to secure your spot in our schedule. Then you will receive an intro call from our project manager, they will keep you updated weekly, then daily leading up to your project. Once we begin, we will do an initial walkthrough to make sure we are all on the same page. Someone from the project management team will check in daily and send you any daily updates. You will receive the final invoice prior to completion to ensure the total is correct. Once the work is complete we will do a final walkthrough to be sure you are happy with the work.
- How did you get started doing this type of work?
Starting out as a teen Dustin was hired by his Dad's friend to paint in the summers where he learned the basics and saw the importance of quality and cleanliness. In college he worked for a national company, as a franchisee of a painting business, there he learned what it meant to make the promises of quality and cleanliness and ensuring the people who work for you deliver on them. Ultimately, he learned a lot about the problem solving skills needed to run a business of his own. With his experience he started Ace of Diamonds Painting in 2009. With a passion for delivering quality, he hit the streets and began knocking on doors and handing out flyers to spread the word, laying the foundation for his company to become something great. He stayed committed to his vision of being a well-respected company, and built a great reputation by showing up on time, fulfilling the promises he made, and giving people high-quality long-lasting paint jobs. All the while learning what it takes to operate a successful small business of his own. Dustin is still very committed to this vision and continues to work hard at conscientiously improving the business, not only for his customers, but for the employees of AODP as well.