ServiceKing

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  At ServiceKing, we believe in transparent and fair pricing, designed to meet our customers’ needs while delivering exceptional value. Here’s what you should know about our pricing: 1. Free Estimates for Most Services We offer free, no-obligation estimates for most restoration and cleaning services, so you know the cost before we start. Our team will thoroughly assess the damage and provide a detailed breakdown of the expected costs upfront. 2. Insurance-Preferred Provider For water, fire, and disaster restoration services, we work directly with most major insurance providers. This can help reduce your out-of-pocket costs and simplify the claims process. We’ll guide you through the insurance process to maximize any coverage you may have. 3. Special Discounts for Local Heroes We’re grateful for our community’s first responders, veterans, and healthcare workers, so we offer exclusive discounts as a small token of our appreciation. We’re happy to discuss these savings with you when you call for an estimate. 4. Seasonal and First-Time Customer Discounts Throughout the year, we offer seasonal discounts on select services, as well as special promotions for new customers. Follow us on social media or check our website regularly for updates on current deals. 5. Transparent Fees Our pricing is straightforward, with no hidden fees or surprise charges. We’ll discuss any applicable fees before work begins, including emergency response fees if services are requested outside of normal business hours. 6. Flexible Payment Options We accept a variety of payment methods and offer flexible options to make it easier for you to get the services you need without delay. Ask us about our available financing options on larger restoration projects.

• What is your typical process for working with a new customer?

  At ServiceKing, we aim to make the restoration or cleaning process as smooth and stress-free as possible. Here’s what you can expect when working with us for the first time: 1. Initial Contact & Consultation When you reach out to us, either by phone, email, or through our website, our friendly team will gather essential information about your situation. Whether it's an emergency disaster, cleaning request, or other service need, we’ll listen carefully and answer any initial questions you may have. 2. Free On-Site Assessment & Detailed Estimate We’ll schedule a convenient time for one of our expert technicians to assess your property. For emergency situations, we can dispatch a technician immediately. During this visit, we’ll evaluate the extent of the damage or cleaning requirements and provide a clear, detailed estimate of costs and the expected timeline for completion. 3. Insurance Coordination (if applicable) If the project involves water, fire, or other disaster restoration services, we’ll work directly with your insurance company to streamline the process. As a preferred provider for most major insurance carriers, we’ll help with documentation and ensure you maximize any coverage you may have. 4. Customized Service Plan Based on your needs, we’ll develop a tailored plan that outlines the services we’ll perform, estimated timelines, and any special considerations. Our goal is to keep you informed and comfortable with every step, so there are no surprises along the way. 5. Service Execution with Expert Care Our team will arrive on time, equipped with professional tools and materials, ready to handle the job efficiently and respectfully. We follow strict industry standards and use advanced technology to ensure high-quality results, whether it’s cleaning, restoration, or specialty services. 6. Regular Updates and Communication We’ll keep you updated throughout the process. For more extensive projects, like water or fire damage restoration, we’ll provide regular progress updates and address any questions or concerns you may have along the way. 7. Final Walkthrough and Quality Assurance Once the service is complete, we’ll conduct a thorough walkthrough with you to ensure you’re satisfied with the results. Our team will address any last-minute concerns, provide maintenance tips if applicable, and ensure you’re comfortable with the completed work. 8. Ongoing Support & Follow-Up After service completion, we remain available for any questions or additional needs. We’re committed to your satisfaction and are just a call away if you need further assistance, have questions about maintenance, or want to schedule future services. Ready to get started? Call us today to experience the ServiceKing difference. We’re here to bring peace of mind to every step of your restoration or cleaning journey.

• What education and/or training do you have that relates to your work?

  At ServiceKing, we pride ourselves on the expertise and training of our technicians, ensuring top-quality service for every job. Here’s a look at the education and training our team undergoes to bring you the best in restoration and cleaning: 1. Certified Restoration Training Our technicians are certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), the industry standard for restoration training. This certification covers water damage restoration, fire and smoke restoration, mold remediation, and carpet and upholstery cleaning. IICRC-certified professionals are trained in advanced restoration techniques and follow strict safety and quality standards. 2. Specialized Disaster Restoration Programs Our team participates in hands-on disaster restoration programs to prepare for real-world challenges. This includes training in: Water Damage and Structural Drying: Techniques to prevent mold growth, structural warping, and further damage. Fire and Smoke Restoration: Strategies to remove soot, smoke odors, and fire-related structural damage. Mold Remediation and Containment: Protocols for safely removing and preventing mold in homes and businesses. 3. Advanced Cleaning Techniques Our cleaning technicians are trained in specialized methods for carpet, upholstery, and hard surfaces. From stain removal to odor control, our team knows how to handle different fabrics, materials, and contaminants effectively, ensuring your space looks and feels fresh. 4. Health & Safety Compliance Safety is a priority in all we do, so our team is trained in OSHA (Occupational Safety and Health Administration) standards for job site safety, chemical handling, and equipment usage. This ensures a safe work environment for both our team and our customers. 5. Customer Service & Stress Management Our commitment to customers goes beyond technical expertise. ServiceKing team members receive training in customer service and stress management, so we can communicate effectively, ease customer concerns, and bring a compassionate approach to each project. 6. Continued Education & Industry Updates Restoration and cleaning technology is always evolving. Our technicians attend annual workshops, seminars, and certification renewal courses to stay up-to-date on the latest methods, equipment, and industry best practices. This helps us bring the most effective and innovative solutions to our customers. Our Promise: With this extensive training, we guarantee that every ServiceKing technician who arrives at your property is skilled, knowledgeable, and ready to handle your unique situation with the utmost professionalism.