FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Inspections are free of charge. For repairs or replacement cash bids, we can provide full report details along with an estimate to within 48 hours. When we work with clients on storm restoration projects, we utilize the Xactimate software program for pricing. This is the same pricing software that is used by insurance companies and adjusters which is updated monthly per zip code by a third party. For this reason, we focus our assessment on defining the scop of work to be done to restore the exteriors of each property. Clients will find on our contracts for storm restoration projects, we work solely for "Insurance Approved Proceeds" and negotiate directly with the Insurance Company on behalf of the homeowner. This ensures the only cost to our clients in the Insurance deductible. As a homeowner it is vital to remember that your Insurance company is motivated to create a quick estimate based on the obvious roof and exterior damages at the lowest cost possible. Our team of experts are motivated to maximize the scope of work for each client's exteriors utilizing municipality code coverages and material upgrades that clients are entitled to under their policy.
- What is your typical process for working with a new customer?
Once a request is submitted, we will call to schedule a free inspection. After we perform the inspection, we are able to explain damages, materials and warranties right on the spot. If a repair is requested, we can provide a verbal estimate and follow up with a written estimate on the same day. We are experts in assisting with the details of insurance claims. If storm damages are present, we will put together a full photo report of damages and will coordinate to be there when your adjuster comes out to inspect the damages on your roof. This allows us to be your advocate and ensure all aspects of storm damages are considered.
- What education and/or training do you have that relates to your work?
Our team has worked with several local property owners and managers on different types of projects: residential and commercial. From Asphalt shingles, asphalt rolled roofing, real slate, metal, tile, pavers with elevated pedestal systems, flat TPO, PVC, EPDM, EPDM fleeceback, and Hot Tar Roofs. We have multiple certifications from companies such as Atlas, Boral, Certainteed, GAF, GACO, Owens Corning and more. We are also HAAG certified inspectors and licensed independant adjusters to speak the same language as insurance companies in the storm restoration process. We are constantly training on new materials and procedures to be the industry leaders.