FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer visits from 15 minutes to 1 hour, and pricing is based on the length of the visit. For detailed information, please contact us directly.
- What is your typical process for working with a new customer?
After setting up a profile on our portal, we schedule a complimentary Meet and Greet to meet you and your pets, so that we can go over any details you would like us to know about your pet and their routine. We will answer any questions you have about YBFF and how we operate and will go over the pets' particular needs. The information obtained from the new client meeting is entered into our system in a very detailed manner and updated when needed.
- What education and/or training do you have that relates to your work?
Everyone on the team at YBFF has been around all types of animals throughout their life. If there is a particular animal they are not familiar with, they will receive training before caring for that type of pet. The team is trained extensively with the owner other team members prior to going alone on a job.