FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Orange Tree Cleaners, we believe in transparent and competitive pricing with no hidden fees. Here’s what you should know about our pricing: ✅ Customized Quotes – Every home and business is unique, so we provide tailored pricing based on the size, condition, and specific cleaning needs of your space. ✅ No Hidden Fees – The price we quote is the price you pay. We’re upfront about costs, so there are no surprises. ✅ Discounts & Promotions – We offer seasonal promotions, referral discounts, and special rates for recurring clients. Ask us about our latest deals! ✅ Flat Rates & Hourly Options – Depending on the type of service, we offer both flat-rate and hourly pricing to fit your needs and budget. ✅ Additional Services – Need extra deep cleaning, post-construction cleanup, or specialized services? Let us know, and we’ll provide an accurate quote.
- What is your typical process for working with a new customer?
At Orange Tree Cleaners, we make the process smooth and hassle-free for new customers. Here’s what you can expect when working with us: 1. Initial Consultation & Quote 📞 Contact Us – Call, text, or fill out our online form to let us know your cleaning needs. 📋 Custom Quote – We provide a free estimate based on the size of your space, level of cleaning needed, and any special requests. 2. Scheduling & Confirmation 📅 Flexible Booking – Choose a convenient date and time that fits your schedule. ✅ Confirmation – We’ll send a confirmation message with all the details before the appointment. 3. Cleaning Day 🚪 Arrival & Walkthrough – Our professional team arrives on time, ready to clean. If you’re available, we’ll do a quick walkthrough to confirm priorities. 🧼 Thorough Cleaning – Whether it’s a deep clean, move-out clean, or regular maintenance, we ensure every corner is spotless. 4. Final Walkthrough & Feedback 👀 Quality Check – If you're available, we’ll do a final walkthrough to ensure you’re satisfied. 💬 Feedback Welcome – We love hearing from our clients and strive for 100% satisfaction. 5. Easy Payment & Recurring Service (Optional) 💳 Simple Payment – We offer secure and convenient payment options. 🔁 Ongoing Service – If you’d like regular cleaning, we’ll set up a schedule that works for you!
- What education and/or training do you have that relates to your work?
At Orange Tree Cleaners, our team is highly trained and experienced in professional cleaning services. Here’s what sets us apart: 1. Industry Experience & Hands-On Training 🧹 Years of Experience – Our cleaners have extensive experience in residential, commercial, and post-construction cleaning. 📋 On-the-Job Training – Each team member undergoes thorough hands-on training to master deep cleaning techniques, efficient workflows, and proper use of cleaning products. 2. Specialized Certifications & Knowledge ✅ Safe Cleaning Practices – Training in the correct handling of cleaning chemicals and eco-friendly alternatives. 🛑 Disinfection & Sanitization – Knowledge of CDC and industry best practices for high-touch areas. 🚧 Post-Construction Cleaning – Techniques for removing dust, debris, and residue safely and effectively. 3. Customer Service & Professionalism 💬 Client-Focused Approach – Training in communication, respect for personal spaces, and attention to detail. ⏳ Time Management – Ensuring efficient cleaning without cutting corners. Our commitment to ongoing training means we stay up to date with the latest cleaning methods, tools, and industry standards—so you always get the best results! 🏡✨