FAQs
- What is your typical process for working with a new customer?
Initial Contact: The process usually begins with the client reaching out to our cleaning service, either by phone, email, or through our website. Consultation: we will schedule a consultation to discuss the client’s cleaning needs, budget, and preferences. This can be done over the phone or in person. Quote and Proposal: Based on the consultation, we will provide the client with a detailed quote and a proposal outlining the scope of work, pricing, and the cleaning schedule. Agreement and Contract: Once the client is satisfied with the proposal, we will have clients sign an agreement or contract that outlines the terms and conditions of the cleaning service, including payment terms and any guarantees.(for commercial clients) Scheduling: we will agree on a cleaning schedule, whether it’s a one-time service, regular visits (e.g., weekly, bi-weekly, or monthly), or a custom schedule. Preparation: we may be asked clients to prepare the space by removing personal items, valuables, or any obstacles that could hinder the cleaning process. Cleaning Service: On the scheduled dates, the cleaning team will arrive at the client’s location and perform the agreed-upon cleaning tasks. The team will use the appropriate cleaning products and equipment for the job. Quality Control: we have a supervisor or quality control process to ensure that the cleaning meets the company’s standards and the client’s expectations. Payment: Payment is typically made according to the agreed-upon terms, whether it’s after each service or on a regular billing cycle. Feedback and Communication: Clients are encouraged to provide feedback on the cleaning service. Good communication is essential to address any concerns or make adjustments to the service as needed. Ongoing Service: For regular cleaning services, the process continues with scheduled visits as agreed upon. For one-time services, clients may choose to schedule additional cleanings as needed. Customer Support: we offer ongoing customer support to address any inquiries, reschedule services, or accommodate changes in cleaning needs.
- What questions should customers think through before talking to professionals about their project?
Cleaning Needs: Determine the specific cleaning tasks you require, such as regular house cleaning, deep cleaning, office cleaning, or special services like carpet or window cleaning. Budget: Establish a budget for the cleaning service to ensure it aligns with your financial constraints. Frequency: Decide on the frequency of cleaning, whether it’s a one-time service, weekly, bi-weekly, or monthly. Service Type: Research different cleaning companies to find the one that offers the type of service you need, whether it’s a general cleaning service or specialized cleaning (e.g., eco-friendly or post-construction). Reputation: Read reviews and seek recommendations to determine the reputation and reliability of the cleaning company. Insurance and Licensing: Ensure the cleaning company is licensed and carries insurance to protect your interests in case of accidents or damages. Cleaning Products: Inquire about the cleaning products and methods the company uses, especially if you have specific preferences or concerns about eco-friendliness. Customization: Ask if the cleaning service can be customized to suit your unique requirements and preferences. Staff Training: Inquire about the training and qualifications of the cleaning staff to ensure they have the expertise to handle the job. Contract Terms: Understand the terms and conditions of the cleaning contract, including cancellation policies, payment terms, and any guarantees. Security and Privacy: Discuss security measures and privacy concerns if you’re having your home or office cleaned. Trustworthiness is essential. Communication: Ensure clear communication with the cleaning company regarding scheduling, expectations, and special instructions.