FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing model is designed with full transparency and honesty. We charge an initial inspection fee (waived if hired), which covers the assessment of your needs. After the inspection, any additional fees will be quoted on a case-by-case basis, ensuring you only pay for the services that are truly necessary and applicable to your situation. We believe in providing clear, upfront pricing and always recommend the most appropriate solutions for your specific needs—no hidden costs, no surprises.
- What is your typical process for working with a new customer?
When working with a new customer, we follow a clear, step-by-step process to ensure their needs are met efficiently, professionally, and transparently. Here's what you can expect: 1. Initial Contact and Consultation - What happens: When a customer reaches out, we begin by gathering basic information about the issue they’re facing—whether it’s a pest infestation, a potential inspection, or a general inquiry. We ask about the type of pest, the location of the problem, and any urgency related to the situation (e.g., a business that needs to reopen quickly). - Why it's important: This helps us understand the scope of the issue and gives us an idea of how best to proceed. 2. Scheduling an Inspection - What happens: We schedule an on-site inspection at a time that works for the customer. During this inspection, we assess the situation thoroughly, looking for signs of infestations, determining the severity of the problem, and understanding the environment (e.g., home, office, commercial property). - Why it's important: The inspection allows us to identify the root cause of the issue and develop a tailored treatment plan. It's a critical step to avoid guesswork and ensure we offer the best solution. 3. Customized Treatment Plan and Quote - What happens: After the inspection, we provide a clear, detailed treatment plan that outlines the methods we recommend, the timeline for treatment, and the expected costs. The quote includes any fees for the initial inspection, as well as an estimate for any additional services. - Why it's important: Transparency is key. We want our customers to feel confident in our approach, knowing exactly what they’ll be paying for and why certain services are necessary. 4. Approval and Scheduling Treatment - What happens: Once the customer approves the plan, we schedule a treatment date. We make sure they’re informed of any preparations they need to make beforehand (e.g., clearing certain areas, keeping pets away from treated spaces). - Why it's important: Clear communication and mutual agreement ensure everything is set up for a smooth, efficient treatment. 5. Treatment and Resolution - What happens: We implement the treatment according to the plan, using safe, effective methods to address the pest problem. If needed, we provide advice on how to maintain a pest-free environment moving forward. - Why it's important: Our goal is to completely resolve the issue, and we always ensure the treatments are carried out professionally and with minimal disruption to the customer’s routine. 6. Follow-up and Ongoing Support - What happens: After the treatment, we schedule any necessary follow-up inspections or treatments. If there are any questions or concerns, we remain available to address them. In some cases, we offer ongoing maintenance or monitoring services to prevent future issues. - Why it's important: We want to make sure the problem is fully resolved and that our customers are completely satisfied. Our commitment to customer service doesn’t end after the first visit. 7. Customer Feedback and Continuous Improvement - What happens: We ask for feedback on our service to ensure we're meeting or exceeding expectations. This feedback helps us improve our process and maintain high standards. - Why it's important: Customer satisfaction is our top priority, and we want to continuously improve to serve our customers better. By following this process, we ensure that each customer receives personalized, effective service and that their pest control issues are handled with professionalism and care from start to finish.
- What education and/or training do you have that relates to your work?
Our team is highly trained and well-equipped to handle all pest control needs. We are **State Licensed** through the Colorado Department of Agriculture, ensuring we meet all local regulatory requirements. Additionally, we hold **GreenPro Certification**, demonstrating our commitment to environmentally responsible pest management practices. We are also **QualityPro Certified**, a mark of excellence in the pest management industry, and we are **Purdue University IPM Certified**, reflecting our expertise in integrated pest management techniques. This combination of education, training, and certifications ensures that we provide safe, effective, and sustainable solutions for our customers.