FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Primesector Appliance Repair, we believe in offering competitive rates without compromising on quality. Here's what you need to know about our pricing: 1. Competitive Rates: We ensure our pricing is competitive, considering factors like repair complexity, time, and parts costs. 2. Transparent Pricing: We provide clear, itemized estimates upfront, detailing labor, parts, and any additional fees, so you know exactly what to expect. 3. No Hidden Charges: We believe in honesty. The estimate you receive is what you'll pay, unless there are unforeseen circumstances or additional repairs requested. 4. Discounts and Promotions: Keep an eye out for special offers and seasonal discounts! 5. Service Call Fees: Occasionally, there may be a service call fee for diagnostics. However, this fee is often waived if you proceed with the repair. Your peace of mind is important to us. Feel free to discuss pricing or fees anytime. We're committed to fair, transparent pricing and exceptional service. Contact us today for reliable appliance repairs at a fair price!
- What is your typical process for working with a new customer?
When working with a new customer, I prioritize clear communication and transparency to ensure a smooth and satisfactory experience. Here's my typical process: 1. Initial Contact: Upon receiving your inquiry, I'll reach out promptly to discuss your appliance repair needs. This may involve gathering details about the appliance, the issue you're experiencing, and scheduling availability. 2. Diagnosis and Estimate: I'll schedule a convenient time to visit your location to diagnose the appliance issue in person. During this visit, I'll thoroughly assess the problem and provide you with a detailed estimate. This estimate will include the cost of labor, parts, and any applicable fees, ensuring transparency from the start. 3. Repair Process: If you choose to proceed with the repair, I'll schedule a time that works for you to complete the work. I'll arrive punctually with the necessary tools and parts to efficiently address the issue. Throughout the repair process, I'll keep you informed of progress and any unexpected discoveries. 4. Quality Assurance: After completing the repair, I'll test the appliance to ensure it's functioning properly. I'll also provide you with any necessary maintenance tips to help prolong the lifespan of your appliance. 5. Follow-Up: Your satisfaction is important to me. I'll follow up with you after the repair to ensure everything is working as expected. If you have any questions or concerns, I'm always available to address them promptly. By following this process, I aim to deliver reliable appliance repair services that meet your needs and exceed your expectations. Thank you for considering me for your appliance repair needs!
- What education and/or training do you have that relates to your work?
Trained in appliance repair through technical school and as an appliance repair technician, I've gained hands-on experience as an apprentice alongside seasoned technicians. Additionally, I hold an EPA license, ensuring top-notch safety and environmental standards in my work.