FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Prices can very greatly depending on the scale of the project. For instance, the removal of a 40' tree in a field could be significantly easier than the removal of a 20' tree near power-lines or structures. We try to give accurate and reasonable estimates in line with the scope of work. If an estimate is outside what was expected, we encourage our customers to ask questions and communicate with us. We aim for our services to be reasonably priced and for our customers to be satisfied.
- What is your typical process for working with a new customer?
First we would set up a date and time for one of our members to come out and give a free estimate. If the price of the estimate is acceptable for the customer and the scope of work is within reason for our estimator to complete at time of estimation then we will aim to complete the project at said time. This can often make it easier for us and therefore easier for our customers as well. If the scope of work would need more time, then we will set up a time frame with the customer in which we can complete the work. As our services are performed 100% outside, it is not necessary to have anyone present unless access is needed, i.e. through a gate or fence. If no one is present while we perform work, we do intend to notify our customers when we arrive and leave, for added security purposes.
- What education and/or training do you have that relates to your work?
L180 - Human Factors in the Wildland Fire Service S190 - Introduction to Wildland Fire Behavior S130 - Firefighter Training Firefighter Type 2 - Red Card Basic Faller S212 - Wildland Fire Chain Saws Emergency Care & Safety Institute Course