FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Company tagline is "Five Star Quality without the five star price" We competitively price our projects to save our clients as much as possible without sacrificing our quality and craftsmanship.
- What is your typical process for working with a new customer?
First we will meet our client at their home for an on site estimate that is detailed and easy to read. Once we have been awarded the project, every client and their project are assigned a Project Manager, from first contact to final inspection and payment, we stay in communication with you to keep you informed and up to date. There are 2 important meetings. The first is to walk the project with our Project Manager, forman and customer to verify the scope of work, making sure nothing is missed. The 2nd important meeting is the final walk. Again, our Project Manager, forman and customer meet at the completion of the project to inspect for quality and thoroughness of the project. This way nothing is missed and our customers are involved in the process with as little inconvenience as possible. Our Warranty is also part of the process. After completion and payment, your not alone. We back all our work with a minimum of a 5 year warranty, Up to 15 years. We are always here for our customers.
- What education and/or training do you have that relates to your work?
Nothing can replace good old fashioned experience. To complement this experience we train our estimators to be thorough and detailed. Training through Sherwin WIlliams, Benjamin Moore as well as the PDCA (Painters Decorators Contractors Association) and PQI (Paint Quality Institute). We are EPA Certified for LEAD Paint RRP Standards.