FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that we believe in transparent pricing with no hidden fees. Here’s how we handle discounts and fees: 1. Upfront Pricing-Before we start, we provide a detailed estimate so you know exactly what you’re paying for. 2. No Hidden Charges-The price we agree on covers the full scope of services, unless additional requests are made during the cleaning. 3. Discounts for Recurring Services-We offer discounts for weekly, bi-weekly, or monthly cleaning plans as a thank-you for your loyalty. 4. Referral Discounts-Recommend our services to friends or family and enjoy special savings as a token of our appreciation. 5. Seasonal Offers-Keep an eye out for limited-time deals during holidays or peak seasons. 6. Custom Packages-We can bundle services or customize plans to fit your budget and needs, ensuring you get the best value. We’re happy to work with you to find a cleaning solution that fits your home and budget!
- What is your typical process for working with a new customer?
When working with a new customer, we follow a simple yet thorough process: 1. Initial Consultation-We discuss your cleaning needs, priorities, and any special requests, ensuring we tailor our services to your expectations. 2. Walkthrough & Assessment (Commercial accounts), we schedule an in-home walkthrough at beginning of cleaning to evaluate the space and identify areas that may require extra attention. 3. Customized Cleaning Plan-Based on your needs, we create a detailed cleaning plan, outlining what will be done and setting clear expectations. 4. Scheduling-We arrange a convenient time for the cleaning and ensure flexibility to fit your schedule. 5. Execution-On cleaning day, our team arrives on time, fully equipped with professional-grade tools and supplies, and delivers a thorough and efficient clean. 6. Post-Clean Follow-Up-After the job, we check in to ensure you’re 100% satisfied and adjust anything if needed. Your satisfaction is our top priority every step of the way!
- What education and/or training do you have that relates to your work?
Our team is professionally trained in advanced cleaning techniques, including stain removal, allergen reduction, and the use of eco-friendly products. With hands-on experience from high-security environments like banks, we’ve mastered detail-oriented cleaning, time management, and maintaining high sanitation standards—skills we apply to every home we service.