FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Endurance Water & HVAC, we believe in transparent and fair pricing for our HVAC services. Our pricing structure is designed to provide clarity and ensure that our customers know what to expect. Here are some key points about our pricing: Service Call Fee: We charge a standard $85 service call fee for all service calls. This fee covers the cost of our technician's visit and initial assessment/diagnostic. Upfront Discussion on Repair Costs: If a repair is needed, our technicians will thoroughly inspect the system and discuss the necessary repairs with you. We believe in open communication, and before proceeding with any repair work, we will provide you with a detailed explanation of the required services and their associated costs. Free Estimates: Our estimates are always free of charge. Whether you're considering a new installation, replacement, or repair, we'll provide you with a detailed estimate so that you can make an informed decision about your HVAC needs. Our goal is to ensure that our customers feel confident and well-informed about the services they receive and the associated costs. If you have any specific questions about our pricing or if you'd like to schedule a service call, please don't hesitate to contact us. We value your trust and look forward to serving you.
- What is your typical process for working with a new customer?
We strive to make the process of working with new customer as seamless and straight forward as possible. Initial Contact: When you reach out to us, whether it's through a phone call, email, or our website, our friendly customer service team will be ready to assist you. We'll gather basic information about your HVAC needs and schedule a convenient time for our technician to visit. Service Call and Assessment: We'll send a skilled and experienced technician to your location for a service call. Our technician will perform a thorough assessment of your HVAC system, identify any issues, and discuss their findings with you. Transparent Communication: Transparency is important to us. If any repairs are needed, our technician will provide a detailed explanation of the required services and associated costs. You'll have the opportunity to ask questions and make informed decisions about how to proceed. Free Estimates: If new installations or replacements are being considered, we'll provide you with free estimates. This includes a breakdown of costs and a clear understanding of the scope of work involved. Scheduling and Completion: Once you decide to proceed with our services, we'll work with you to schedule the work at a time that is convenient for you. Our team will complete the job efficiently and professionally, ensuring that your HVAC system is in optimal condition. Follow-Up and Maintenance: We believe in building long-term relationships with our customers. After the job is completed, we may follow up to ensure everything is working well. Additionally, we can discuss any maintenance plans to keep your HVAC system running smoothly.
- What education and/or training do you have that relates to your work?
We take pride in the expertise and qualifications of our team. Our commitment to delivering high-quality HVAC services is backed by a combination of extensive education, training, and hands-on experience. Here's an overview of our qualifications: Experience: Our team collectively brings over 20 years of hands-on experience in the HVAC industry. This extensive experience allows us to handle a wide range of HVAC systems and address various issues with confidence. Certifications: All our technicians hold industry-recognized certifications. These certifications demonstrate our commitment to staying current with the latest advancements in HVAC technology and industry best practices. Education and Training: Our technicians undergo rigorous education and training to ensure they are well-equipped to handle diverse HVAC challenges. This includes staying informed about new technologies, energy-efficient solutions, and safety protocols. Continuous Professional Development: The HVAC industry is dynamic, and to provide our customers with the best possible service, we prioritize continuous professional development. Our team participates in ongoing training programs to stay ahead of industry trends. Specialized Certifications: In addition to general HVAC certifications, our team may hold specialized certifications in areas such as air quality control, energy efficiency, or specific HVAC equipment. This expertise allows us to offer comprehensive solutions tailored to your needs.