FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Vestra Realty Group, our pricing is refreshingly simple and 100% transparent. We are the only property management company in existence that operates on a true single-fee model. Here’s what that means for you: Flat 10% Monthly Fee – We charge a straightforward 10% of the rent collected (with a $200 minimum). No onboarding fees, no lease renewal fees, no hidden charges—just one simple fee. No Markups on Maintenance or Upgrades – Unlike most property managers who profit by marking up contractor invoices (usually by 15-20%), Vestra charges you exactly what the contractor charges—no markups, no kickbacks, and no hidden incentives to inflate costs. How Does This Compare to Other Companies? Most property management companies advertise a 10% monthly fee, but that’s just the beginning. Here’s what they aren’t telling you: They typically charge 5-7 additional fees, such as onboarding fees, lease renewal fees, vacancy fees, and inspection fees. They profit directly from maintenance and repair markups, giving them a financial incentive to spend your money on unnecessary repairs. They often charge tenants extra fees (like “convenience fees” and “service fees”) while also charging you for those same services. This practice not only harms tenants but can also make your property less appealing to high-quality tenants.
- What is your typical process for working with a new customer?
At Vestra Realty Group, we believe that a smooth, transparent onboarding process sets the stage for a successful partnership. Our approach is designed to be simple, efficient, and stress-free for property owners. Here’s what you can expect when you choose to work with Vestra: Initial Consultation – We start with a conversation to understand your property, goals, and expectations. Whether you're a first-time landlord or a seasoned investor, we tailor our approach to meet your needs. During this discussion, we answer all your questions about pricing, services, and our process. Property Assessment & Onboarding – Next, we schedule an in-person or virtual walk-through of your property. This step allows us to identify any necessary repairs or improvements that may be needed to ensure it's "rent-ready." You’ll receive a detailed assessment report outlining recommendations and estimated costs (if applicable). Management Agreement & Onboarding Documents – Once you're ready to move forward, we provide a clear, easy-to-read management agreement. No legal jargon or surprise clauses—just straightforward terms that align with our transparent approach. Along with this, we’ll collect key property details, access instructions (like keys, fobs, or entry codes), and any important preferences you may have. Market Analysis & Rental Pricing – Using advanced market analysis software and local market expertise, we determine the optimal rental price for your property. Our pricing strategy is focused on maximizing rental income while minimizing vacancy time. If your property is listed at too high a rate, it may sit vacant for weeks or months—our goal is to avoid that entirely. Marketing & Tenant Screening – Once the property is ready, we launch a multi-channel marketing campaign. This includes listing your property on 15+ high-traffic rental sites and conducting in-person showings (not automated showings) to vet potential tenants. We conduct thorough background checks that include income verification, credit reports, eviction history, and criminal background checks. We don’t just rely on data—we meet tenants in person and assess them holistically to find long-term, high-quality tenants. Lease Execution & Tenant Move-In – We use electronic leasing tools like DocuSign to streamline the lease process, making it fast and secure. Before move-in, we conduct a detailed move-in inspection, capturing hundreds of high-resolution photos to document the property’s condition. This step protects you from future disputes over the condition of the property when the tenant moves out. Ongoing Management & Support – Once the tenant moves in, Vestra takes care of everything. From rent collection and routine inspections to handling maintenance requests and tenant communications, we provide a truly hands-off experience for property owners. Owners can monitor their property’s financials 24/7 through our secure online owner portal. Lease Renewals & Tenant Retention – As the lease approaches renewal, we proactively engage with tenants to encourage lease renewals whenever possible. Our goal is to reduce costly turnover and maximize your long-term returns. Unlike other property managers, we charge no renewal fees. Owner Communication & Reporting – You’ll receive monthly financial statements and have 24/7 access to your account through our online portal. Whether you have questions, want to review invoices, or simply want to check on your property’s performance, you’ll always have full transparency and real-time access to your property's status. -Why It Matters- Our process is designed to eliminate the headaches, delays, and miscommunication that plague traditional property management. With Vestra, you get a proactive, conflict-free, and transparent experience where your property is managed the way you’d manage it yourself.
- What education and/or training do you have that relates to your work?
At Vestra Realty Group, our team’s experience, training, and education go far beyond what’s typically found in the property management industry. Our background allows us to deliver a level of service, expertise, and integrity that sets us apart from the competition. Here’s how our experience works to your advantage: Decades of Industry Experience – Our leadership team has nearly 40 years of hands-on experience in property management, real estate, and general contracting. This combination of expertise enables us to approach property management from a practical, problem-solving perspective. We know how to prevent issues before they arise, and when problems do occur, we have the skills to resolve them efficiently. General Contracting & Property Maintenance Knowledge – Unlike most property managers who rely solely on third-party vendors, our background in general contracting allows us to analyze maintenance requests with a trained eye. This ensures that we can spot potential overcharges, diagnose common issues, and approve only necessary repairs—saving you money. Instead of sending a plumber to investigate every clogged sink, we troubleshoot simple issues before calling in contractors, reducing costs for our clients. Real Estate Licensing & Regulatory Compliance – Our property managers are licensed real estate professionals, and our firm operates in full compliance with the Colorado Real Estate Commission. This ensures that all leases, contracts, and tenant interactions meet state legal standards, protecting owners from liability. Our ongoing commitment to professional education ensures that our team stays ahead of industry changes, including new landlord-tenant laws and fair housing regulations. Certified Property Management Training – Our property managers undergo continuous training in property management best practices, risk management, and tenant screening. We follow industry standards set by organizations like the National Association of Residential Property Managers (NARPM) and Colorado's Division of Real Estate. By staying current on industry trends and legal changes, we ensure that our clients receive best-in-class service and protection. Hands-On Approach to Tenant Screening & Leasing – Most property management companies rely on automated systems to screen tenants. Not us. Vestra conducts in-person showings and applies a multi-step screening process that combines data analysis (credit, criminal, rental history) with face-to-face evaluations. This human approach allows us to spot red flags that an algorithm can’t, ensuring we place only high-quality tenants. Financial Expertise & Owner-Focused Reporting – Our team is experienced in property-level accounting, tax reporting, and financial performance analysis. We use industry-leading software like Buildium to ensure accurate tracking of rent payments, repair costs, and owner disbursements. Property owners have 24/7 access to their financials through our secure online portal.