FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is determined by a high tech software platform called Xactimate which was developed for and used by Insurance Companies, plumbing companies and Restoration Contractors to level the playing field on pricing. Software updates on a monthly basis to provide live market conditions per zip code.
- What is your typical process for working with a new customer?
Customer calls and if emergency we respond immediately to mitigate any damage. This is typical of plumbing pipe breaks or overflows. Free consultation on-site are always available Followed by an onboarding with our office. The customer receives their own onboarding account to follow along and participate in the process.
- What education and/or training do you have that relates to your work?
With a Bachelor's Degree in Disaster Management and an AS in Fire Science, I bring a strong educational foundation and practical experience to every project. My career began in the building trades in the late nineties, where I honed my skills in construction and property management. Following the events of 9/11, I felt a deep calling to serve my community and spent the next 13 years as a dedicated firefighter. In 2016, I transitioned into Emergency Property Claims, focusing on helping homeowners and businesses recover from fires, floods, storms, and other property damage. To further enhance my expertise, I obtained IICRC certifications and, in 2018, founded Masters of Disasters, Inc. In 2020, we expanded our reach by launching M.O.D Restoration & Remodeling to serve an even broader audience. With extensive experience in both emergency response and comprehensive home makeovers, I am committed to providing reliable, trustworthy service that meets your needs. When you work with me, you can expect professionalism, integrity, and a deep commitment to restoring your property to its best condition.